Tapestry-posted 3 months ago
$16 - $22/Yr
Full-time • Entry Level
Waterloo, NY

The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.

  • Understand organizational objectives and make decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
  • Endorse, model and develop team to deliver Coach’s Selling and Service expectations.
  • Enforce sales strategies, initiatives and growth across all categories.
  • Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
  • Leverage floor supervisor assignment responsibilities to deliver strong metrics; remain results driven, including through team selling and selling to multiple customers.
  • Hold sales team accountable for personal sales.
  • Maximize clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitor process over time to achieve business goals and objectives.
  • Build credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results.
  • Create positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style.
  • Act as a brand ambassador in the local market/mall to drive brand loyalty and business.
  • Be sensitive to customer and team needs and tailor approach by reading cues.
  • Be solution-oriented and forward thinking in resolving customer issues; partner with Store Manager(s) and/or District Manager as appropriate.
  • Develop both self and individual product knowledge skills and remain aware of current collections.
  • Understand the positive sales impact staffing has on the business and recruit accordingly.
  • Coach, develop and motivate the team on a daily, weekly and monthly basis to meet goals and utilize Company tools.
  • Welcome feedback and adapt behaviors; create short and long-term goals to achieve personal metrics and performance development.
  • Regularly provide feedback to others; coach performance to a higher standard.
  • 1-3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment.
  • Possesses current knowledge of fashion trends and competition in the marketplace.
  • High school diploma or equivalent; college degree preferred.
  • Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
  • Ability to execute at a fast pace.
  • Ability to communicate effectively with customers and team.
  • Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required.
  • Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds.
  • Health benefits (medical, dental, vision)
  • Life insurance
  • Disability insurance
  • 401(k) savings plan
  • Paid time off for wellness needs and vacations
  • Employee discounts on certain products
  • Incentive compensation
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