Manager

Fort Sill Apache Companies•Lawton, OK

1d•Onsite

About The Position

Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of providing exceptional service at all times. Responsible for the successful operation of all front service operations, including but not limited to the Hotel Housekeeping Supervisors, Laundry Attendants, Guest Room Attendants, Cart Drivers, Front Desk Supervisors, Guest Services, Front Desk and PBX/Reservations team members, leading the execution of Guest Services standards to ensure requirements and standards are being met at all times. Lead by example in all areas with enthusiastic dedication, professionalism, and positive leadership with Apache Casino Hotel’s core values as guiding principles. This will be accomplished by creating a culture, atmosphere and environment of passionate hospitality, running great shifts using great people and creating relationships with guests, training and upholding team members to company standards. Provide solutions to problems for guests, team members, and management. Use empowerment to exceed team member/guest expectations and resolve conflict. Develop and ensure proper training of all hotel team members. Interview and hire all hotel department team members. Ensure staffing levels reflect current year budget requirements. Approve plans and schedules; assign, direct and review team members’ work; manage, appraise, coach, mediate, recognize, and reward team member’s performance. Prepare reports on activity, team members, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses. Perform financial tasks such as cost estimating and preparing and managing budgets. Ensure proper yielding process are in place to maximize occupancy and revenues. Maintain all direct bill accounts and keep the checked out guest reports current and up to date. Maintain all extranet and travel site inventory, rates, and billing on a day-to-day basis. Adjust work priorities as necessary, and perform other related duties as may be assigned. Exemplary attendance is required. Develop and Mentor FSA Tribal Members within your department.

Requirements

High school diploma or GED, with a college degree or equivalent experience preferred.
Seven years’ management experience in the hotel hospitality industry which included supervision of front desk team members, housekeeping team members and operations management.
Communicate and work effectively with guests, team members, and regulatory agency personnel.
Training needed to have the knowledge, skills and abilities to work with personal computers using Microsoft Office programs, cleaning equipment and sanitation systems.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to obtain and maintain a license from the Fort Sill Apache Gaming Commission.

Nice To Haves

Experience with point-of-sale systems, Lodging Management System and Konami Gaming System preferred.

Responsibilities

Responsible for the successful operation of all front service operations, including but not limited to the Hotel Housekeeping Supervisors, Laundry Attendants, Guest Room Attendants, Cart Drivers, Front Desk Supervisors, Guest Services, Front Desk and PBX/Reservations team members, leading the execution of Guest Services standards to ensure requirements and standards are being met at all times.
Lead by example in all areas with enthusiastic dedication, professionalism, and positive leadership with Apache Casino Hotel’s core values as guiding principles.
Create a culture, atmosphere and environment of passionate hospitality, running great shifts using great people and creating relationships with guests, training and upholding team members to company standards.
Provide solutions to problems for guests, team members, and management.
Use empowerment to exceed team member/guest expectations and resolve conflict.
Develop and ensure proper training of all hotel team members.
Interview and hire all hotel department team members.
Ensure staffing levels reflect current year budget requirements.
Approve plans and schedules; assign, direct and review team members’ work; manage, appraise, coach, mediate, recognize, and reward team member’s performance.
Prepare reports on activity, team members, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
Perform financial tasks such as cost estimating and preparing and managing budgets.
Ensure proper yielding process are in place to maximize occupancy and revenues.
Maintain all direct bill accounts and keep the checked out guest reports current and up to date.
Maintain all extranet and travel site inventory, rates, and billing on a day-to-day basis.
Adjust work priorities as necessary, and perform other related duties as may be assigned.
Develop and Mentor FSA Tribal Members within your department.