Circa - Beverage - Manager

Circa Resort & Casino•Las Vegas, NV

About The Position

Responsible for providing outstanding, friendly and informative Guest service while maintaining safety throughout the property as directed. Ability to manage all beverage operations and for delivering an excellent Guest experience. The successful candidate will be able to forecast, plan and manage all beverage orders, staff and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement.

Requirements

Ability to read and speak English and communicate effectively with Guests, Team Members and Management in both written and verbal form
Knowledge of property and amenities. Understanding of Fremont Street Experience to assist Guests.
Work well with all departments.
Ability to supervise multiple properties.
Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
Ability to multitask
Must be able to work any day of the week and any shift to include weekends and holidays. As well as work special events and concerts.
Must be able to establish and maintain effective working relationship with Team Members and Guests
Must be at least 21 years of age
Must be able to obtain required work cards
High School diploma or general education degree (GED) required
Comfortable kneeling, carrying, bending, walking and standing for extended periods of time
Work is typically in an area which may be unusually hot, cold, noisy and may contain secondhand smoke
Ability to stand and walk for long periods of time
Respond to emergencies and incidents within designated areas promptly and according to policy
Ability to lift 50 pounds
Constant contact with fellow Team Members and Guests

Nice To Haves

Previous beverage experience preferred.

Responsibilities

Schedule, train and evaluate beverage staff appearance and guest service follows service standards.
Resolve guest complaints, interview, hire and fire employees.
Responsible for practicing, supporting and promoting the Company Service Standards at all time.
Oversee beverage operations.
Greets and welcomes all Guests in a pleasant and professional manner
Must be able to initiate and engage in conversation in a professional and friendly manner with Guests and manage any escalated Guest interaction
Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
Strictly adheres to responsible alcohol service standards and is able to successfully “slow down a guest” or cut off an intoxicated guest when necessary.
Must be leaders rallying their team during heavy shifts, resolving conflicts and getting the job done
Beverage Managers order adequate supplies of liquor and non-alcoholic drinks and maintain a sufficient inventory
Through coaching, teaching and training, leads beverage department Team Members in the proper performance of their duties; leading by positive example at all times.
Documents these actions as necessary.
Investigates guest complaints as relates to Beverage