Manager

Altitude Trampoline Park•Franklin, MA

1d•Onsite

About The Position

Altitude Trampoline Park in Franklin, MA is seeking an energetic, hands-on manager to oversee daily park operations, lead team members, and ensure an outstanding guest experience. This role is responsible for maintaining a clean, safe, and well-run facility while supporting revenue growth and controlling operating costs. The ideal candidate thrives in a fast-paced environment, leads by example, and can confidently manage both people and operations.

Requirements

2+ years of supervisory or management experience (entertainment, hospitality, retail, or food service preferred)
Strong leadership and communication skills
Ability to manage high-energy, fast-paced environments
Experience handling customer concerns and conflict resolution
Detail-oriented with strong operational awareness
Available to work evenings, weekends, and holidays

Nice To Haves

A hands-on leader who leads from the floor
Someone who notices details-especially safety and cleanliness
A team-oriented manager who builds morale and accountability
A problem solver who stays calm under pressure
A professional who takes pride in maintaining a clean and well-maintained park

Responsibilities

Supervise, coach, and motivate team members during shifts
Assist with hiring, training, and scheduling staff
Hold team members accountable to performance and service standards
Address employee concerns and manage conflict professionally
Ensure every guest has a safe, fun, and memorable visit
Proactively engage with guests and oversee party and group events
Handle customer concerns calmly and effectively
Maintain high service standards that drive repeat visits and positive reviews
Oversee day-to-day park operations, ensuring safety, cleanliness, and efficiency
Ensure the entire park is clean, organized, and well maintained at all times
Maintain clean, fully stocked, and sanitary restrooms
Deliver exceptional customer service and resolve guest concerns professionally
Ensure safety policies and procedures are followed consistently
Monitor park flow, staffing levels, and guest capacity
Properly document and respond to any incidents
Assist in tracking daily sales and operational metrics
Assist with budgeting, cash handling, and daily financial reporting
Monitor inventory and control waste
Monitor expenses and identify opportunities to improve efficiency
Support local marketing efforts and community outreach initiatives