Manager

Realty Center Management Inc•Glendale, CA

13d

About The Position

The Property Manager is responsible for the overall operational, financial, and administrative performance of the assigned property or apartment community. This role ensures the asset is well-maintained, financially stable, compliant with all regulatory requirements, and aligned with company policies and strategic objectives. The Property Manager drives revenue growth, expense control, staff performance, and resident satisfaction while maintaining strong community relations.

Requirements

3-4 years job-related experience as Assistant Manager or Manager role required, 2 years of 4, would be in a supervisory/managerial level
Experience in General business and accounting principles and practices
Math aptitude at High School level
Proficient in personal computer skills and business-related software including Microsoft office products and use of e-mail
Excellent Communication Skills, both written and verbal
Experience with Property Management Software
Financial/Business Acumen – Understands how daily decisions impact productivity, costs, revenue, and overall profitability. Proficient in reading and understanding Financial Statements
Budget development and Expense Control - Develops and manages operating budgets, monitors financial performance, controls expenses, and drives revenue to meet property goals.
Operational Leadership – Ability to lead daily operations across departments, set expectations, and ensure consistent execution of standards.
Customer & Guest Experience Excellence – Strong service orientation with the ability to resolve issues empathetically while protecting company interests.
Team Development & Coaching – Skilled at training, mentoring, motivating, and holding associates accountable for performance and behavior.
Communication & Influence – Clear, professional verbal and written communication; ability to give direction, feedback, and escalation updates effectively.
Problem Solving & Decision Making – Uses sound judgment, discretion, and data to proactively prevent, identify, analyze, and resolve workplace issues by evaluating options and implementing practical, effective solutions.
Organization & Attention to Detail – Manages multiple priorities, documentation, schedules, and workflows with accuracy and follow-through.
Compliance & Risk Awareness – Understanding of operational, safety, and regulatory requirements with a proactive approach to compliance.
Adaptability & Resilience – Thrives in a fast-paced, hospitality-driven environment; remains calm under pressure and during emergencies.
Collaboration & Teamwork – Works effectively with management, peers, and associates to achieve operational and service goals.

Responsibilities

Achieve and maintain occupancy goals in alignment with the approved operating budget.
Maintain delinquency at or below 2% through proactive collection practices.
Oversee rent collection, posting accuracy, and lease enforcement.
Maintain accurate rent roll and ensure timely monthly and daily financial processing.
Manage property payables, ensure property coding, and monitor expenses within approved budget parameters.
Develop and submit an annual operating budget within established timelines.
Identify revenue-enhancement and cost-control opportunities.
Oversee the daily operations of the property to ensure efficiency, compliance, and resident satisfaction.
Support implementation and enforcement of company policies, procedures, and Standard Operating Guidelines.
Ensure the property is maintained in a safe, clean, and market-ready condition.
Monitor vendor performance and coordinate services as needed.
Oversee and drive leasing activities to ensure achievement of occupancy and revenue targets.
Adaptable and willing to accommodate seasonal office hours to support leasing and occupancy goals.
Administer resident/tenant leases in accordance with applicable state laws.
Develop and execute an annual marketing plan aligned with budget objectives.
Ensure compliance with fair housing and state leasing laws.
Monitor market trends and adjust pricing strategies accordingly.
Supervise, coach, and develop on-site staff.
Oversee hiring, onboarding, performance management, and terminations with proper documentation.
Conduct regular staff meetings and ensure adherence to company policies and procedures.
Foster a high-performance culture focused on accountability and customer service.
Ensure compliance with all federal, state, and local housing laws.
Maintain adherence to company policies and Standard Operating Guidelines.
Oversee safety compliance, conduct monthly safety meetings, and address risk concerns.
Ensure contract services meet company standards and legal requirements.
Lead bidding processes for capital improvements.
Award contracts in alignment with company guidelines.
Oversee project execution, timelines, and budgets.
Maintain strong vendor relationships and performance accountability.
Promote positive resident relations and conflict resolution.
Ensure timely and professional response to resident concerns.
Maintain professional appearance and conduct at all times.
Support tenant communications and community meetings as needed.
Complete additional projects assigned by the Senior Leadership or Regional Supervisor as the business needs may arise.