Manager

Dunkin' • Massachusetts, MA

131d

About The Position

The Restaurant Manager is responsible for ensuring that, first and foremost, the overall operation of the restaurant adheres to Dunkin Brands and Company standards. Furthermore, the Restaurant Manager is expected to build profitable top line sales by developing a team which delivers a great guest experience through operational excellence. The ultimate test of their success is the quality of leaders they are able to produce through their internal development system.

Requirements

• Experience in the food service industry - Food safety, Serve Safe Certification is a plus!
• Business Savvy - Understand and analyze what drives profit & loss performance.
• Strong Communicator - Deliver clear and effective verbal and written communication.
• Balanced Leadership - Know when to coach, support, and take charge as both a Leader and a Manager.
• Ability to lift 30 to 50 pounds and perform motions that entail pushing, pulling, stretching and continuous bilateral use of fingers and wrists.

Nice To Haves

• Team Builder - Cultivate a strong, motivated crew that thrives together.
• Performance-Oriented - Set goals, drive results, and celebrate success.
• Empathetic Leader - Lead with understanding, support, and respect.
• Stress Management - Stay cool and collected in a fast-paced environment.
• Innovative - Bring fresh ideas to improve operations and guest experiences.
• People-Person - Genuinely enjoy connecting with guests and team members.
• Charismatic & Genuine - Lead with confidence, authenticity, and enthusiasm.

Responsibilities

• Oversee Daily Operations - Ensure the restaurant runs smoothly while maintaining Dunkin' Brands and Company standards.
• Lead & Develop the Team - Hire, train, and inspire a team that delivers fast, friendly, and accurate service every time.
• Drive Sales & Guest Satisfaction - Implement strategies to boost sales, increase guest loyalty, and enhance overall performance.
• Ensure Compliance & Quality - Uphold food safety, cleanliness, cash handling, and security procedures.
• Foster a Positive Culture - Build a supportive, high-energy environment where employees love to work and grow.
• Manage Inventory & Costs - Keep an eye on stock, waste, and expenses to maximize efficiency.

Benefits

• Competitive Pay + Bonus Opportunities
• Career Growth - We Love to Promote from Within!
• Employee Perks: Enjoy free coffee on shift + sweet discounts on food.
• FSA: Flexible Spending Accounts available to all employees
• Sick Time: Because life happens-we've got you covered.
• Paid Time Off: Relax and recharge
• 401K + Company Match: Save for your future with our matching program.
• Medical and Dental Insurance: Get covered with company contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Number of Employees: 1,001-5,000 employees