The Manager is responsible for ensuring that the center is run according to the required K1 standards. The Manager holds their Salaried and Hourly Staff accountable, coaching and developing them to be ready for the next level.
Assisting the General Manager in recruiting, interviewing, hiring, training, disciplining, and terminating
Cash handling duties including preparation of tills, change fund maintenance, and preparation of deposits
Ensuring that cashier personnel adhere to correct cash handling procedures
Ensure cashier personnel are meeting the minimum selling standards set forth by K1 Speed
Monitor inventory, supporting the General Manager each month to complete an accurate account of the items on hand
Ensuring that track personnel run races safely, efficiently and professionally
Ensuring that mechanic personnel maintain our karts in peak working condition
Ensuring that all staff are strictly adhering to company policies and providing outstanding customer service
Corresponding with and providing regular reports to corporate office personnel
Maintaining the highest standard of facility appearance
Oversees the day-to-day operations within the policies and guidelines set forth by K1 Speed
Identify on a regular basis their opportunities and creates an action plan to increase the performance level to the required K1 standard
Ensures that their location has the proper staffing level to maximize the employee and guest experience
Oversees weekly inventories of each location per company standards
Maintain a professional K1 image including the Paddock lounge cleanliness, proper uniforms and appearance standards
Ensures their location is keeping food cost, part costs and labor costs (hours) at or below K1 acceptable standards
Ensures their location is consistently following the guidelines for private party events and catering including: food service and quality standards, greet procedures, POS and payout procedures, set up and décor standards, party rental and supply storage and rebooking all repeatable parties
Understands and makes sure that each team member follows all cash handling procedures including safe maintenance, deposits and all banking functions
Works with their team to promote a positive social media response
Works with their team to ensure that each employee understands the importance of treating guests the K1-Way so the guests continue to return, providing an exceptional guest experience
Responds to customer service needs to provide the highest standards of service within 24 hours
Maintains great relationships with all vendors and notifies the General Manager of any vendor issue
Ensures their Team is providing a safe working and guest environment to reduce the risk of injury and accidents
Represents the K1 image at all company and community events (local businesses, organizations and media)
Ensures their Team is engaging in preventative maintenance, daily cleaning, and repairs
Practice the K1 Speed open door policy at all times
Ensures their Team is developing employees for promotional opportunities
Must be 21 years of age
High school diploma
Associates in Business or related field preferred
Must have 3 years of Food and Beverage experience, current ServSafe Manager Certificate is a plus
Must have 5 years of previous management experience with a successful track record, preferably in restaurant, entertainment or hospitality