Manager, Your Store and Customer Experience

Kohl's•Tallahassee, FL

7d•Hybrid

About The Position

This role is based at our Corporate Office in Menomonee Falls, WI. You’ll work onsite from Monday to Thursday, with the option to work remotely on Fridays. As Manager, Store Operations Customer Experience, you will lead your store project initiatives to positively impact store productivity, profitability and associate and customer experience.

Requirements

Bachelor’s degree
5+ years prior leadership experience
Ability to interact effectively across all levels of the organization
Strong innovative thought process, ability to think outside the box
Superior communication and analytical skills

Nice To Haves

Retail experience

Responsibilities

Project manage a variety of in-store projects from inception to implementation
Oversee communication within the project scope to all vested business partners
Update leadership on project milestones and create action plans to avoid project delays
Advocate for stores by being their voice for new initiatives and appropriately representing their needs
Make recommendations to the Steering Team on projects that will benefit the stores, associates and customers
Formulate and assist with technology enhancement strategies to provide best-in-class retail experiences
Ensure stores meet or exceed current customer service initiatives
Focus on delivering a Hospitality Mentality to associates by developing appropriate directives and training
Assist with the development of key customer service strategies devoted to enhancing the Customer's in-store shopping experience
Analyze emerging customer service trends by reviewing the customer service scorecard and partnering with corporate and store divisions to develop action plans to address
Own the Customer Service scorecard vendor relationship, reporting, analysis and insights
Collaborate with the Customer Pillar Committee to ensure the development and prioritization of customer service plans to support strategic growth, advance Kohl's position versus competitors and improve store productivity
Support various initiatives through cross-functional partnerships to ensure a seamless and successful in-store Holiday experience
Manage direct reports, systems and projects to achieve unit goals per Kohl’s policies and practices
Prepare and analyze business plans and reports
Provide leadership by exhibiting influence and expertise, driving results
Create an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance and maintaining open communications
Develop staff through coaching, providing performance feedback, providing effective performance assessments and establishing performance and development plans
Additional tasks may be assigned