Manager, Workplace Experience

SeatGeek • New York, NY

76d • $100,000 - $126,000 • Hybrid

About The Position

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we're simplifying and modernizing the ticketing industry. Our Manager, Workplace Experience owns the day-to-day experience of SeatGeek's NYC HQ, overseeing facilities, amenities, and the overall environment to ensure it's conducive to productivity and employee well-being. You will lead in-person event logistics, support consistency across all US office locations, steward budgets and vendor contracts, and champion employee engagement initiatives. You'll report into our Director, People Strategy & Employee Experience. If you're enthusiastic about joining a fast paced tech company, passionate about growing your career within a broader Employee Experience function, and inspired to help curate a workplace that is a true (hybrid) destination...then read on.

Requirements

• 5+ years of work experience with a minimum of 3 years of experience running workplace or facilities operations with a focus on hospitality, service quality, and continuous improvement
• Strong event operations skills with the ability to plan, coordinate, and execute multiple concurrent programs
• Proven financial acumen: budgeting, vendor negotiation, contract oversight, and cost optimization
• Excellent communication and stakeholder management skills: able to influence, align, and collaborate across teams
• Operational rigor and attention to detail: you proactively manage processes, inventory, and workflows to keep the office running smoothly

Responsibilities

• Own NYC HQ facilities operations, amenities, and workplace services to deliver a high-quality in-office experience; proactively identify improvements and resolve issues quickly
• Manage and develop the Receptionist role: schedule coverage, set SOPs, coach performance, and ensure front-of-house operations meet SeatGeek standards
• Lead end-to-end onsite event logistics (space planning, setup/breakdown, catering, AV/equipment, supplies) in partnership with cross-functional stakeholders
• Plan and support company events, coordinating logistics and vendor management, ensuring alignment with company culture and objectives
• Establish and maintain standards across all US office locations, ensuring consistent policies, vendor quality, hospitality, and workspace experience
• Manage budgets, vendor relationships, and contracts for office operations and events; track spend, optimize costs, and align with financial objectives
• Design, market, and execute employee engagement initiatives that strengthen culture and connection, with inclusive options for remote employees when possible

Benefits

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
• A WFH stipend to support your home office setup
• Unlimited PTO
• Up to 16 weeks of fully-paid family leave
• 401(k) matching program
• Student loan support resources
• Health, vision, dental, and life insurance
• Up to $25k towards family building and reproductive health services
• Gender-affirming care support program
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $120 per month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Number of Employees: 501-1,000 employees