Manager - Workforce Services

City of Abilene•Abilene, TX

About The Position

Under the direction of the Assistant Director of Human Resources, the Workforce Services Manager provides strategic leadership and oversight of workforce services, aligning recruitment, selection, and onboarding initiatives with organizational goals. This role focuses on driving long-term talent strategies, optimizing workforce planning efforts, and advising leadership on initiatives that enhance the City’s ability to attract, develop, and retain a high-performing workforce.

Requirements

Knowledge of Federal, state, and local employment laws and regulations (FLSA, FMLA, ADA, etc.).
Knowledge of Recruitment, classification, compensation, and workforce planning principles.
Knowledge of HRIS systems, reporting tools, and data governance practices.
Skill to Lead, supervise, and develop staff effectively.
Skill to Analyze complex HR data and develop actionable recommendations.
Skill to Communicate clearly and professionally with all organizational levels.
Skill to Manage multiple priorities, projects, and deadlines.
Ability to Exercise sound judgment and maintain strict confidentiality.
Ability to Build collaborative relationships across departments.
Ability to Interpret and apply HR policies and employment laws.
Ability to Lead change initiatives and improve HR processes.
Ability to Demonstrate the City of Abilene Core Values.
Ability to Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
Ability to Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
Ability to Lead, manage, and perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.
Nine (9) years of progressively responsible human resources experience, including at least two (2) years in a supervisory or lead capacity is required.
Valid Texas driver’s license or ability to obtain within ninety (90) days is required.
A SHRM-SCP HR certification from the Society of Human Resource Management, Change Management by Prosci or an advanced supplemental HR-relevant certification approved by the Director of Human Resources based on the role within two (2) years is required.
Ability to work in a standard office environment.
Occasional travel may be required.

Nice To Haves

Bachelor’s degree in human resources, Business Administration, Public Administration, or a related field is preferred.

Responsibilities

Supervise, mentor, and develop Human Resource Specialist staff; establish priorities, assign workload, and ensure timely completion of assignments.
Evaluate employee performance, provide coaching, and implement development plans.
Foster a collaborative, service-oriented team environment aligned with City’s Core Values.
Oversee recruitment, selection, onboarding, and workforce planning activities to ensure efficient and compliant hiring processes.
Ensure accuracy and effectiveness of job descriptions, classification structures, and compensation practices.
Provide guidance and final review on complex HR transactions and recommendations prepared by staff.
Advise leadership on employee relations matters, including disciplinary actions, workplace concerns, and investigations.
Oversee and/or conduct complex workplace inquiries and fact-finding activities.
Ensure compliance with federal, state, and local employment laws and City policies.
Oversee data integrity, reporting, and system improvements in workforce services.
Analyze workforce data and trends to support strategic decision-making and organizational planning.
Ensure timely and accurate reporting for internal stakeholders and external requirements.
Lead and manage complex HR projects such as classification studies, compensation analyses, policy updates, and HR technology implementations that pertain to workforce services.
Coordinate workforce services programs, assist with training and assist with workforce development initiatives while ensuring alignment with organizational goals.
Support development and implementation of HR strategies, policies, and procedures.
Oversee unemployment claims, open record requests and represent the City as needed.
Ensure proper records management and compliance with retention schedules.
Coordinate City representation at recruitment events, career fairs, and community outreach.
Drive to various locations for City related business.
Perform other job-related duties and responsibilities as assigned.