Manager, Workforce Management

CenterWell • Orlando, FL

1d • Onsite

About The Position

Become a part of our caring community The Manager, Workforce Management applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Manager, Workforce Management works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals. The Manager, Workforce Management assesses organizational staffing and identifies requirements and solutions to meet workforce objectives. Provides analysis of talent and staffing needs based on strategic planning at the enterprise level. Decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area. Requires cross departmental collaboration, and conducts briefings and area meetings; maintains frequent contact with other managers across the department. Use your skills to make an impact

Requirements

• Bachelor's degree
• 6 or more years of Workforce Management experience
• 2 or more years of management experience
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Comprehensive knowledge of Microsoft Word, Excel and PowerPoint
• Excellent written and oral communication skills
• Strong analysis, critical thinking, and analytical problem-solving skills
• Ability to handle multiple tasks and deadlines with attention to detail
• Strong proficiency in WFM software and real-time analytics tools.
• Ability to interpret live data and make immediate, informed decisions.
• Strong interpersonal and problem-solving skills to collaborate across departments.
• Ability to work in a fast-paced, high-pressure environment and manage unexpected disruptions.

Nice To Haves

• Advanced Degree
• Prior experience in Process or Project Management
• Prior experience in a contact center, customer service, or operations-heavy environment.
• Knowledge of labor laws, scheduling compliance, and workforce optimization best practices.
• Previous leadership or management experience in intraday workforce operations.

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager