Manager, Web Experience

Scale AI•San Francisco, CA

21h

About The Position

At Scale, we develop reliable AI systems for the world’s most important decisions. The Brand Experience manages all aspects of Scale’s brand, including the company’s front door scale.com. It’s often a prospect's first real experience with our brand and what we build. The Web Experience Manager will lead our small team of developers and designers, and take full ownership of the strategy, operations, and quality of our digital presence. This role sits at the intersections of brand, engineering, marketing, and design. You'll translate priorities from cross-functional teams into a clear roadmap, hold a high bar for quality, expertly leverage modern AI web tools, and make sure the team has the clarity and support they need to do their best work. You're a people-first leader with enough technical depth to make good calls quickly.

Requirements

4+ years in web management, digital operations, or a related field, including direct people management
Technical fluency: You’re comfortable in conversations about architecture, deployment pipelines, or front-end frameworks, even if you're not writing the code
Experience managing AI integrations or APIs: genuine curiosity about how the underlying models work
Operational instinct: you keep clean documentation, run tight sprint cycles, and treat QA as a feature, not a chore
Calm under pressure: You're the person who steadies the team when something breaks
Ambitious and meticulous: You’re motivated by achieving broader business results, and you sweat the small details that compound over time into a reputation for quality

Responsibilities

Lead the Team
Own the web roadmap by maintaining, prioritizing, and communicating clearly so the team is always working on what matters most
Manage and develop a lean team of web developers and designers by supporting career growth, handling resource allocation, and proposing and scoping new initiatives
Serve as the connection point between the web team and cross-functional partners (Brand, Marketing, and Product) by translating priorities into a well-sequenced backlog, protecting the team's focus
Own Quality & Reliability
Own the quality of everything that ships by building the testing and review framework, managing deployments, and setting the standard for what "done" means
Design and run the planning around urgent issues; set clear response-time SLAs for site performance and internal support requests and hold to them
Build the systems to keep marketing sites secure, performant, and compliant 24/7
Lead post-mortems after incidents by coordinating the fix, communicating status to stakeholders, documenting learnings with rigor, and adjusting the roadmap accordingly
Manage Our Stack
Oversee Scale's integrations on web properties by monitoring for performance, output quality, and consistency
Manage relationships with web vendors, internal security, and IT teams
Regularly audit the AI tooling to ensure we're using the best tools efficiently, pilot new tools, and flag when something needs to be updated or replaced