Manager Wardrobe Operations

About the position

The Wardrobe Manager oversees the operation of the Wardrobe Department ensuring efficient supply of quality uniforms to Wardrobe Guests through inventory organization, staffing, quality assurance, and Guest service, as well as managing labor and non-labor budgets and Team Member satisfaction.

Responsibilities

• Supporting the successful daily operation of Wardrobe including effective Inventory Control, established standards of Inventory Quality, excellent Guest Service, and Team Member satisfaction through ensuring department policies and procedures are being followed
• Supervising the job duties and development of Wardrobe and Alterations Team Members and Leads including consistent and timely coaching, feedback, training, and annual performance reviews
• Supervising the job duties and development of Wardrobe Supervisors and Assistant Managers including consistent 1:1’s, ongoing professional training, mid-years, and annual performance reviews
• Providing a positive work environment through communication, growth opportunities, and recognition
• Ensuring the efficient use of Labor and Non-Labor budgets
• Overseeing the hiring, training, coaching, and discipline of Wardrobe and Alterations Team Members and Leads

Requirements

• 5+ years of operations experience; or equivalent combination of education and experience
• 3+ years of management experience in high volume operations environment including demonstrated experience in people leadership, budgeting, and guest services
• Proven ability to interact effectively with all levels of employees, management, and line personnel
• Proven ability to work effectively under pressure
• Self-starter and motivated to achieve company goals and objectives
• Willingness to work on weekends, holidays and nights as required
• Must be proficient in MS Word, PowerPoint, & Excel
• Must have experience in managing non-labor budgets
• Must have experience in managing labor and training budgets

Nice-to-haves

• Excellent organizational, financial, written, and oral communication skills
• Must be self-motivated, hands-on, team and process driven individual able to function in a fast-paced, rapidly changing environment
• Proven leadership skills with the ability to act independently and use sound judgment
• Proven ability to effectively manage multiple projects and tasks simultaneously
• Organized problem solver with strong ability to troubleshoot
• Proactive and innovative thinker
• Strong analytical skills
• Theme Park operations knowledge
• Theme Park training knowledge
• Degree in Business or related field
• Ability to read, write, analyze and interpret general reports

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid leave
• Tuition reimbursement
• Variety of other discounts and perks