As the Manager of Voice Technology, you will lead the development, implementation, and optimization of voice-enabled solutions across the firm. You will play a key role in enhancing user experiences, streamlining workflows, and driving business outcomes through innovative voice technologies. Specifically, you will: Develop and execute a strategic roadmap for voice technology initiatives aligned with business goals Lead cross-functional teams to design, implement, and maintain voice-enabled solutions, including voice assistants, IVR systems, and speech recognition tools Oversee the design, development, and deployment of voice applications and platforms Collaborate with engineering, product, network, and UX teams to ensure seamless integration of voice technology into existing systems and workflows Optimize voice recognition accuracy, natural language processing (NLP), and text-to-speech (TTS) capabilities to improve user experience Build and manage a team of voice technology engineers and analysts, fostering a culture of innovation and collaboration Define and track key performance indicators (KPIs) to measure the success of voice technology initiatives Partner with business units to identify opportunities for voice technology to solve challenges and improve processes Work with vendors and third-party providers to evaluate and integrate voice technology solutions