Manager VIP Marketing- Full Time, Casino Marketing (Harrah's SoCal)

Caesars Entertainment Corporation•Valley Center, CA

37d•$90,000•Onsite

About The Position

Works collaboratively with all members of VIP Marketing leadership team in establishing and maintaining all VIP Marketing programs and initiatives. Oversees and evaluates employees performance; establishes performance goals to achieve expected results; provides feedback and coaches others on work performance; takes corrective efforts to address deficient work performance; creates a learning environment; develops and encourages collaborative relationships to facilitate the accomplishment of work goals; commits to continuous learning and improvement; strengthens and promotes personal and/or professional development; manages and/or participates in employee selection and new hire onboarding activities; clarifies responsibilities and work expectations; recognizes and rewards achievements; establishes task ownership and accountability; models inclusive and collaborative behavior. Rollout, train, and maintain all VIP Marketing programs. Assist in VIP event planning, execution, and analysis. About the role: Assist in developing strategic short-term and long-term planning for the Casino Marketing operations. Analyze department expenses and customer development efforts to ensure maximum profitability. Performance management of AD host teams Establishes and maintains the good will of our VIP customers based upon professional knowledge of individuals. Host and engage with VIP players at special events and functions. Event planning and execution for selected gaming customers and groups. Evaluate and analyze customer complimentary privileges, incentives, and perks. Manage all complaints and comments from customers. Collaborates with other departments to resolve customer complaints to ensure satisfaction. Prepares and coordinates weekly meetings with assigned team members. Recommends changes in hiring, promotion, demotion, and termination; recommends wage and salary adjustments for team members within established limits. Works closely with support departments, including hotel, food &beverage, special events and promotions, table games, and slot operations to ensure cohesive and quality service for the VIP's. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies. Conducts Performance Reviews Provides for safety and security. Handles team members' complaints or grievances. Monitors legal compliance with federal, state, and gaming laws. The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary.

Requirements

Three to five years Casino Marketing and/or Player Development experience required.
Previous experience required in a supervisory capacity working at a casino property or Sales team management experience.
Must have knowledge of casino operations and VIP complimentary programs.
Must have computer skills including Microsoft Office 365.
Must have the ability to lead and motivate teams towards performance goals.
Strong people skills and communication skills a must.
Must be able to handle multiple tasks simultaneously and possess an attention to detail.
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Must be able to move in and around the casino floor.
Must be able to respond calmly and handle multiple customers' demands in a fast-paced environment.
Must be able to work long hours any day of the week and be able to stand for long periods of time.
Must be able to bend, stoop, crouch, kneel, twist, balance and work at a desk when performing clerical functions.
Respond to visual and aural cues.
Must be able to tolerate areas containing secondary smoke.
Able to handle more than one function at a time by being well organized and pay attention to details.
Must have manual dexterity to operate the following equipment: personal computer, phones, fax, copy machine, and 10 key adding machine.

Nice To Haves

College degree preferred.
Passion for team building and mentoring.
Strategic thinker and comfortable with both people and data

Responsibilities

Establishing and maintaining all VIP Marketing programs and initiatives
Overseeing and evaluating employee performance
Establishing performance goals
Providing feedback and coaching
Taking corrective efforts to address deficient work performance
Creating a learning environment
Developing and encouraging collaborative relationships
Managing and/or participating in employee selection and new hire onboarding activities
Clarifying responsibilities and work expectations
Recognizing and rewarding achievements
Establishing task ownership and accountability
Rolling out, training, and maintaining all VIP Marketing programs
Assisting in VIP event planning, execution, and analysis
Developing strategic short-term and long-term planning for the Casino Marketing operations
Analyzing department expenses and customer development efforts to ensure maximum profitability
Performance management of AD host teams
Establishing and maintaining the good will of our VIP customers
Hosting and engaging with VIP players at special events and functions
Event planning and execution for selected gaming customers and groups
Evaluating and analyzing customer complimentary privileges, incentives, and perks
Managing all complaints and comments from customers
Collaborating with other departments to resolve customer complaints
Preparing and coordinating weekly meetings with assigned team members
Recommending changes in hiring, promotion, demotion, and termination
Recommending wage and salary adjustments for team members within established limits
Working closely with support departments
Conducting Performance Reviews
Providing for safety and security
Handling team members' complaints or grievances
Monitoring legal compliance with federal, state, and gaming laws