Manager, Vendor Relationship Management

Cardinal Health

92d • $87,700 - $131,565

About The Position

The Manager, Vendor Relationship Management will support Cardinal Health’s Global Business & Finance Services (GBFS) governance model with Genpact and other strategic partners. This role ensures day-to-day execution of governance processes, adherence to contractual obligations, and early identification of risks. The Manager, Vendor Relationship Management drives discipline across governance forums, ensures accurate reporting, and serves as a trusted coordinator between GBFS leaders, business stakeholders, and vendor delivery teams.

Requirements

• Bachelor’s degree in Business, Supply Chain, Finance, Operations or related field, or equivalent work experience, preferred.
• 8-12 years of experience in vendor management, governance, outsourcing, or business services, preferred.
• Strong project management and coordination skills; ability to drive disciplined follow-through.
• Familiarity with outsourcing contracts, SLA frameworks, and performance metrics.
• Excellent communication skills; able to work across functions and cultures.
• Strong analytical skills; proficiency in Excel, Power BI, or similar reporting tools, preferred.

Responsibilities

• Manage day-to-day governance cadences across Tier 1 and Tier 2 relationships (e.g., meeting coordination, agenda prep, action follow-up).
• Ensure compliance with the governance calendar, templates, and escalation paths.
• Maintain and update standardized trackers (RAID logs, dashboards, issue/action registers).
• Track and consolidate service performance data (SLA compliance, financial variance, backlog, customer effort).
• Monitor vendor adherence to contractual commitments, credits/penalties, and performance improvement obligations.
• Surface trends and insights for Vendor Management Office leadership to inform decision-making.
• Proactively identify risks, escalate unresolved issues, and support structured resolution with delivery leads.
• Manage escalation paths per governance tier; ensure timely closure of open actions.
• Maintain risk heatmaps and forward-looking outlooks for leadership.
• Coordinate with business process owners, delivery leads, and Genpact governance teams.
• Collect structured feedback from stakeholders to highlight improvement opportunities.
• Serve as first point of contact for Tier 2 governance matters.
• Support rollout of rules-of-engagement playbooks, templates, and process improvements.
• Contribute to refining dashboards and reporting cadences.
• Provide input to transformation opportunities identified through governance.

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees