Manager Vendor Performance and Operations

Highmark Health•Pittsburgh, PA

16d•Onsite

About The Position

This job will manage a team of vendor performance managers who oversee external vendors that support the daily operational oversight and implementation of business partners, as well as matrix management of internal partners (matrix partners), creating/monitoring associated service level agreements (SLAs) and key performance indicators (KPIs), involvement in strategic initiatives (STIs), and regulatory/compliance and financial oversight in conjunction with the respective matrix partners.

Requirements

Bachelor's Degree in Business, Finance, Accounting, Economics, Health Care Management or Procurement/Supply Chain
5 years in Vendor Management OR Vendor Operations OR Budget Management
3 years in People Management
Critical Thinking Skills
Flexibility and enthusiasm for learning
Good communication skills
Ability to influence stakeholders and decision makers
Experience in and ability to thrive in a matrixed organization
Experience with budget management
Ability and comfort interacting and presenting to senior leaders
Ability to manage multiple tasks and projects, and forge strong interpersonal relationships within the department, with other departments, and with external audiences.
Computer Literacy (Microsoft Office Suite)
Process Development and Oversite

Nice To Haves

5 years in the Health Care industry
1 year with Project Management

Responsibilities

Perform management responsibilities including, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.
Manage relationships, performance and delivery with internal partners and lead matrix management efforts and initiatives.
Continuous assessment of vendor effectiveness to ensure Highmark is utilizing best in class vendors.
Understands the status of all vendors within their team and is responsible for performance and operations of these vendors.
Oversite to ensure that contractual requirements are met, invoicing and payment is accurate, and vendor services are aligned with Highmark strategic objectives.
Guide and mentor the more experienced team members in mentoring the team effectively and efficiently.
Work with team and senior vendor operations manager to assess current vendor offerings and changes to current programs with the potential to drive medical cost savings as well as where they can plug in to the larger HP and Enterprise Strategy.
Work closely with VMO leadership and Curated Health / Living Health Solutions.
Work with actuary and C2V Team to size and document any incremental medical cost savings related to current vendor work.
Represent, engage and champion operational needs within the governance process and structure as outlined in the vendor contract to ensure efficient and effective relationship management of the services provided.
Communication of needs to leadership and aid in escalation process when necessary.
Ensure that all technical issues for vendors are correctly prioritized and are addressed in a timely manner through oversite of Vendor Operations Analyst on their team and engagement with HMHS / ticket governing process.
Awareness and oversite of contracts applicable to team's vendors, ensuring partnership with procurement on contract development and renewal, and financial reimbursement.
Understanding and awareness of VMO budget process including ensuring that purchase orders created are in compliance with Accounts Payable guidelines, data entered into the Highmark budget system consistent with senior management direction, awareness of monthly actual versus budget reports, and ability to guide senior vendor operations manager and team to complete.
Other duties as assigned.