Manager, Vehicle Operations Logistics

Cox Automotive • Mount Juliet, TN

101d • $72,200 - $108,200

About The Position

The Dispatch Manager is responsible for oversight of the Dispatch organization which includes setting the direction for the group as well as implementation of policies and/or processes consistent with the Company's Business Strategy, specifically stated - to meets the transportation and logistics needs of our customers by providing simple operational processes in an agile and innovative environment. Ready Logistics is a national leader in the auto transportation industry, offering full-service and self-managed transportation solutions for dealers, wholesale online auctions, physical auctions, institutional shippers, and consumers. Ready Logistics has served more than 20,000 satisfied customers across multiple markets with a highly qualified carrier network of over 35,000 trucks. Ready's centralized service is backed by experienced sales and operations staff, and a 24/7 Client Portal, providing instant firm quotes and real-time tracking of vehicle status. Ready's self-managed auto transportation platform, Central Dispatch connects shippers and carriers via integration of in-lane and online vehicle purchase data from industry leading wholesale marketplaces and other client data integrations. Headquartered in Phoenix, Arizona, Ready Logistics is a Manheim company. Manheim, a subsidiary of Cox Enterprises, is the world's leading provider of vehicle remarketing services.

Requirements

• Bachelor's degree in a related discipline and 6 years' experience in a related field.
• 1+ year of experience in management or lead role.

Nice To Haves

• Previous auto transportation/logistics experience strongly preferred.
• Proficient in Microsoft Outlook, Word and Excel.
• Strong analytical, communication and interpersonal skills.
• Proven ability to make decisions.
• Customer service skills.
• Strong problem solving and innovative thinking skills.
• Extreme patience dealing with explosive situations: flawless follow-up procedures.
• Comprehensive knowledge of regulations impacting daily operations (DOT - national and state).

Responsibilities

• Provide daily guidance and assistance to Dispatch Supervisors and teams.
• Help develop the strategic direction for the dispatch department, continuous improvement and development of lane strategies.
• Manage Time sheets, time off requests.
• Provide updates and insight on the current overall state of dispatch to superiors.
• Monitor key accounts to manage SLA expectations.
• Assist in hiring skilled dispatchers and lead a high performing team.
• Work closely with the Carrier Performance teams to ensure alignment to KPIs, SLA's and company goals.
• Responsible for making corrective action and disciplinary decisions up to written warning level.
• Develop and monitor KPI's for the Dispatch team.
• Aligns own area's priorities with the broader organization's vision, values, and strategies.
• Adapts plans and priorities to address resource and operational changes.
• Engages with senior leaders to support goal and objective development.
• Identifies and solves process, technical and operational problems; recognizes broader impact across the department.
• Clearly communicates broader organizational objectives and the team's role / impact.
• Modifies working methods and approaches, collaborating with other leaders as appropriate to resolve strategic issues.

Benefits

• Medical and dental plans.
• Vision care benefits.
• Flexible spending accounts (for health care and dependent day care).
• 401(k) Plan.
• Basic life and accidental death insurance.
• Supplemental life insurance.
• Paid vacations and holidays.
• Discounts through our Employee Purchase Program.
• Personal and family counseling assistance.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Wholesale Trade Agents and Brokers
• Education Level: Bachelor's degree