Manager, Utility Bill Management

JLL • Charlotte, NC

76d • $90,000 - $120,000 • Remote

About The Position

We are seeking an experienced Manager of Utility Bill Management to lead our utility management services for clients across an international portfolio. This role requires a subject matter expert who can drive innovation, optimize processes, and deliver exceptional value throughout the entire client lifecycle. You will oversee 700+ utility accounts, managing everything from budget development and variance analysis to vendor coordination and sustainability initiatives while supporting cross-functional teams and driving operational excellence.

Requirements

• Bachelor's degree in finance, business administration, energy management, or related field
• 3+ years of experience in utility bill management or utility operations
• Extensive knowledge of utility billing practices, rate structures, and energy industry regulations
• Proven track record of managing large portfolios of utility accounts (300+ accounts preferred)
• Strong analytical skills with experience in budget development, variance analysis, and financial forecasting
• Experience with utility management software, financial systems (SAP preferred), and data management platforms
• Excellent project management skills with ability to handle multiple complex initiatives simultaneously

Nice To Haves

• Experience working with multinational clients and diverse, cross-functional teams
• Strong understanding of energy efficiency, sustainability principles, and renewable energy projects
• Knowledge of demand response programs, rebate programs, and utility incentive structures
• Experience with building management systems (BMS) and energy monitoring platforms
• Outstanding communication and presentation abilities for client-facing interactions
• Proven success in driving process improvements, innovation, and organic growth within existing accounts
• Familiarity with BOMA standards, IFMA practices, and commercial real estate operations

Responsibilities

• Develop zero-based budgets for 700+ utility accounts using 3-year historical data and conduct monthly variance analysis and reforecasting
• Manage utility operations including shut-off orders, escalated invoices, refund processing, and coordinate rate reviews with utility providers
• Maintain utility data access for interval data collection, ensure billing accuracy against energy contracts, and support system integrations
• Research rate changes, assess project impacts (solar, infrastructure), and perform deep-dive analysis for top performing accounts
• Facilitate training programs, create budget guides, and collaborate with Finance teams and regional leadership
• Support sustainability initiatives including energy audits, EV infrastructure, solar/BESS projects, and waste management programs
• Assist with Capital/OpEx budgeting during peak periods and manage utility audits and efficiency programs

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Real Estate
• Education Level: Bachelor's degree