Manager, User Experience Design

The Walt Disney Company • Orlando, FL

1d

About The Position

At Disney Experiences Technology (DXT), our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all DXT initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney! This role sits in the Product Design & Creative organization within DXT for Disney Experiences. It works closely with product and technology partners from across the company. The Manager, User Experience Design will report to the Sr. Manager, User Experience Design. About The Role & Team: The Manager, User Experience Design leads a team of practitioners in content strategy best practice, business direction, product strategy, Guest data, and research from internal and external sources to define narrative goals and guidelines that ensure Guests find the information they need where and when they need it within our digital experiences. This role leads the content design team in defining, socializing, and implementing decisions at a discipline level, as well as performing project-level responsibilities with wide impact on the end to end user experience. This role also drives the content design system strategy and implementation for Product Design & Creative, making data informed recommendations to manage and optimize our content ecosystem. You’ll approach your work from a multidisciplinary, holistic perspective – applying expertise across content strategy, user experience design, and user testing – to define and design complete content solutions.

Requirements

• Minimum 8 years of related work experience
• Excellent communication and leadership abilities, to ensure effective growth and development of team
• A leader that people choose to follow; someone who motivates and challenges their teams – and self, to deliver the very best in everything they do while sparking the creativity of the teams around them
• Someone who enables an inclusive culture that recognizes a diverse group of backgrounds, points of view, and cultural histories to fuel innovation and belonging
• Comfortable working and leading in an agile environment
• Experience across multiple areas of business with the ability to lead projects and strategic development across different lines of business
• Familiar with using Figma, Usertesting, DScout, Contentsquare, and have the desire to develop further technical skills
• Bachelor’s degree in computer science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study and/or equivalent work experience

Nice To Haves

• Proven history and repeatable track record of tackling the unknown with cross-functional product development teams to ship customer-facing digital products at scale
• Defining and utilizing qualitative and quantitative data to inform and inspire content design

Responsibilities

• Lead team members in the practice of content design, providing craft and career mentorship, feedback, and pushing team members to further their at all stages of the design process, including IA, taxonomy, content hierarchy, content audit, user research, data analysis, and design systems
• Oversee resourcing for team, ensure accurate billing processes, and contribute to forecasting and accrual processes to maintain financial integrity and support organizational objectives
• Engage in estimation and planning across the organization, voicing recommendations, feedback, and solutions from a technical perspective and aligning to the overall project goals to deliver on-time & in-scope
• Proactively track and assess content design trends and emerging technologies across the industry to inform strategic decision-making and recommendations
• Identify and resolve problems for the team, projects, and within the direct organization. Employ sound judgment and business acumen in solutioning, and utilize relationships and coaching to resolve problems within their team and with direct partners.
• Build and maintain strong relationships with team members and cross functional partners at all levels to drive strategy, collaboration and innovation
• You will be encouraged to stay up to date with design trends and emerging technologies

What This Job Offers

• Job Type: Full-time
• Career Level: Manager