Manager, Underwriting

ResiCentral

14h

About The Position

We’re looking for an Underwriting Manager to ensure quality, integrity, and speed across complex loan scenarios. If you have deep expertise in agency, jumbo, and government guidelines, thrive in a fast-paced environment, and love solving challenges while supporting a high-performing team, this is your opportunity to make an impact. Bring your leadership, precision, and problem-solving skills to a role where every decision matters. Job Summary Responsible for ensuring the quality and integrity of underwriting decisions and processes as well as providing exceptional service to all stakeholders involved. This requires extensive knowledge of our underwriting guidelines including agency, jumbo, and government loans and the ability to address complex loan scenarios. The role requires the ability to manage a pipeline of loans assigned each day proactively and effectively while maintaining SLAs on all job tasks. In addition, the ability to communicate underwriting decisions and provide needed documentation to Sales and Broker Clients accurately and clearly.

Requirements

Proficiency with automated underwriting systems such as DU and LPA
Entrepreneurial spirit: You are passionate about the ever-changing industry and thinking outside the box in an ambiguous start-up environment where everything does not always happen in 8 hours
Self-starter with strong work ethics and professionalism
Team-player and able to work autonomously to meet critical deadlines
Flexible with the ability to roll-up your sleeves to get things done
Strong written/verbal communication skills.
Unwavering attention to detail.
Provide exemplary service in all client interactions and communications; always uphold the ResiCentral service standards and exercise good judgment.
High school diploma or GED required. BA or BS highly desired
7+ years of mortgage UW experience required, prefer 2 years of underwriting FHA/VA loans

Nice To Haves

FHA Direct Endorsement, VA- SAR and LAPP desired

Responsibilities

Provide exceptional service to internal and external clients
Answer Underwriting scenarios submitted by Sales and be available to discuss items with Sales team
Be a resource to Underwriting Team (2nd signs, Level 2 and Level 3 trainings, volume overflow)
Supervise Underwriters (work with them on PFA’s, answer their questions)
Manage Pipeline Velocity and ensure assignment completion
Diagnosing and resolving loans that have fallen off the tracks
Resolving all escalations and enforcing the escalation policy
Aggregating escalation data and including into report
Review pipeline to identify loans that not moving forward and identify a solution
Review and sign off on conditions if escalated
Be on rotation and carry a pipeline due to volume overflow and backup a team member
Maintain UW knowledge by attending all weekly calls, continuous training seminars, etc.
Interviews prospective employees and chooses the best applicant based on skills, knowledge, and abilities required for the job.
Trains and oversees employees involved in department functions.
Directs assigned tasks and aids as needed.
Provides ongoing feedback and support to department employees and provide a formalized annual review.