Manager, Underwriting Services

Everest Re Group • Warren, NJ

139d • $88,000 - $121,000

About The Position

About Everest: Everest is a global leader in risk management, rooted in a rich, 50+ year heritage of enabling businesses to survive and thrive, and economies to function and flourish. We are underwriters of risk, growth, progress and opportunity. We are a global team focused on disciplined capital allocation and long-term value creation for all stakeholders, who care deeply about our impact on communities and the wider world. About the Role: The Specialty Lines of Everest Insurance, is looking for a UW Services Manager to join our Warren, New Jersey or New York City office.

Requirements

• Hold a bachelor's degree or equivalent experience.
• Have at least 2 years of prior supervisory and/or operational experience.
• Proficient in MS Office, with exceptional skills in Microsoft Excel, including pivot tables and formulas for data cleansing and analysis.

Nice To Haves

• Knowledge of the Financial and/or Specialty Lines commercial insurance policy life cycle, terminology, and processing procedures.
• Strong problem-solving and analytical skills, along with solid mathematical aptitude.
• Excellent coaching and communication skills (verbal, written, and interpersonal).
• Strong negotiation, decision-making, accountability, and leadership skills with the ability to motivate staff.
• Customer-focused with excellent service orientation.
• Flexible, adaptable to change, and able to multi-task in a fast-paced, results-driven, service-oriented environment.
• Intellectual curiosity to solve a variety of business problems.
• High sense of urgency, action orientation, and strong work ethic.

Responsibilities

• Lead a team of approximately 9 Underwriting Assistants who provide support on Alternative Solutions, Credit & Political Risk, Private Equity, and Surety to both internal and external customers.
• Leverage data to drive the day-to-day production of all tasks assigned to your team, including Ratings, Policy Issuance, and Mid-term Endorsements.
• Reprioritize and/or reassign work as needed to ensure established SLAs are consistently achieved.
• Utilize continuous improvement methodology to identify root causes, problem-solve, and drive process improvement opportunities when warranted.
• Develop and foster strong relationships with internal and external stakeholders, including proactive and transparent communication regarding performance metrics and team execution.
• Oversee responses to Quality Audits within your group and proactively monitor your team to ensure readiness to execute against audit criteria.
• Accountable for Change Management, following through on key initiatives and priorities.
• Contribute to technology advances and new system functionality or enhancements that impact workflow execution.
• Ensure staff meet core competencies and skills needed to deliver quality service.
• Develop and implement streamlined workflow procedures, process improvements, and enhancements to ensure service level agreements are consistently met.
• Responsible for all aspects of supervision, including hiring, leading, coaching, developing, and managing staff to achieve performance goals and service metrics with guidance from management.

Benefits

• Health insurance coverage
• Employee wellness program
• Life and disability insurance
• 401(k) match and retirement savings plan
• Paid holidays and paid time off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree