Manager, Trust Administration Services

TD Bank • Burlington, VT

9h

About The Position

The Manager, Trust Administration Services manages all aspects of the administration of fiduciary trust accounts. Manages assigned resources for optimal efficiency, productivity and client service. Manages select, significant and sensitive accounts personally. Manages team of 10 - 15 Trust Advisors. Depth & Scope: Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required Contributes to the financial results of the organization by leading, coaching and developing Employees to identify and maximize all opportunities for sales and retention Manages own book of fiduciary accounts to maximize profitability, client satisfaction and retention Provides a high level of service, communication and advice to trust beneficiaries Ensures timely and accurate trust administration in accordance with terms of document Manages expanded use of technology to improve operational effectiveness and efficiency Evaluates systems capabilities and requirements meet current and anticipated business needs Identifies additional client needs and makes referrals to business partners as appropriate Maintains a high level of professional expertise as Trust Administration subject matter expert Responsible for assisting sales team in meeting fiduciary sales, retention and profitability goals and managing, monitoring and minimizing risk Future focused, foresees gaps, trends and negotiates/influences direction across Wealth Management Trust Group Maintains high performance standards - Coaches and demands excellence of self and others Provides specialized expertise and serves as resource to team and other Wealth partners on trust administration procedural and risk issues Ensures effective compliance with all job-relevant State and Federal regulations, including, but not limited to Employee policies, procedures, CRA EEO/ AA, as well as all job relevant Risk Management and Corporate standards Ensures TD Bank maintains successful audits and exams within all areas Manages vendor relationships that support the business; proactively identifies, monitors, and manages risk issues, escalating as necessary to minimize risk of loss/error Raises the profile of TD Wealth Management through community involvement Models company culture both internally and externally

Requirements

• Bachelor's degree or progressive work experience in addition to experience below
• 10+ Years related experience required
• Management experience and leadership skills, with ability to motivate team members effectively
• Ability to negotiate, manage relationships and influence across Business Lines
• Challenges the "way things are done" and drives change by being a "change agent"
• Systematic, integrated thinker and critical/analytical thinker
• Enterprise Business acumen - has business and Wealth Management credibility
• In-depth knowledge of trust administration, fiduciary law, and the probate process
• Excellent business development and relationship management skills, including the ability to partner with sales team to provide fiduciary expertise
• Strong execution skills and action oriented – makes the tough people and business decisions
• Organizational skills and ability to ensure staff adherence to policies and procedures
• Advanced communication skills, both verbal and written

Responsibilities

• Manages all aspects of the administration of fiduciary trust accounts.
• Manages assigned resources for optimal efficiency, productivity and client service.
• Manages select, significant and sensitive accounts personally.
• Manages team of 10 - 15 Trust Advisors.
• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Contributes to the financial results of the organization by leading, coaching and developing Employees to identify and maximize all opportunities for sales and retention
• Manages own book of fiduciary accounts to maximize profitability, client satisfaction and retention
• Provides a high level of service, communication and advice to trust beneficiaries
• Ensures timely and accurate trust administration in accordance with terms of document
• Manages expanded use of technology to improve operational effectiveness and efficiency
• Evaluates systems capabilities and requirements meet current and anticipated business needs
• Identifies additional client needs and makes referrals to business partners as appropriate
• Maintains a high level of professional expertise as Trust Administration subject matter expert
• Responsible for assisting sales team in meeting fiduciary sales, retention and profitability goals and managing, monitoring and minimizing risk
• Future focused, foresees gaps, trends and negotiates/influences direction across Wealth Management Trust Group
• Maintains high performance standards - Coaches and demands excellence of self and others
• Provides specialized expertise and serves as resource to team and other Wealth partners on trust administration procedural and risk issues
• Ensures effective compliance with all job-relevant State and Federal regulations, including, but not limited to Employee policies, procedures, CRA EEO/ AA, as well as all job relevant Risk Management and Corporate standards
• Ensures TD Bank maintains successful audits and exams within all areas
• Manages vendor relationships that support the business; proactively identifies, monitors, and manages risk issues, escalating as necessary to minimize risk of loss/error
• Raises the profile of TD Wealth Management through community involvement
• Models company culture both internally and externally

Benefits

• TD is committed to providing fair and equitable compensation opportunities to all colleagues.
• Growth opportunities and skill development are defining features of the colleague experience at TD.
• Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.
• Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
• Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
• You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager