MANAGER, TRANSPORTATION OPERATIONS

Los Angeles County Metropolitan Transportation Authority•Los Angeles, CA

27d

About The Position

Assists with the overall management of activities of an operating bus transportation division to ensure that all performance and safety measures are met; maintains adherence to Metro rules, policies, and procedures in support of the agency's goals and objectives, efficiency of operation, cost effectiveness, and positive management-labor relations. Recruitment Timelines: Exams are projected to be scheduled for the week of December 15, 2025, and interviews are projected to be scheduled for the week of January 5, 2026. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates. Manages the assignment of operating and supervisory staff and resources to ensure that service objectives are achieved within budgetary constraints; conducts division shake-ups and bidding procedures Assists with developing goals, establishing plans and priorities, and assigning and monitoring work for an operating division Assists with monitoring staff compliance with policies, rules, procedures, regulations, practices, and labor agreements; manages the maintenance of employee records and division statistics Manages the review and analysis of transit operations and monitors system performance to identify and resolve problems while ensuring efficiency and cost-effectiveness Participates in and manages the investigation and resolution of customer complaints Provides direction to Bus Operators during accident investigation, schedule and route changes, and emergency situations Manages the administration of workers' compensation program activities Assists with conducting disciplinary investigations, hearings, and counseling sessions; testifies at unemployment and workers' compensation hearings and court cases Supervises the investigation of accidents to minimize recurrence and determine if accidents are chargeable according to labor agreement mandates Oversees vehicle services for seasonal and special events, including projecting equipment and staffing demands, scheduling appropriate personnel, and tabulating related statistics when assigned to Vehicle Operations Oversees the re-routing of bus lines and detour notices during major road construction projects, civil and tactical emergencies, and other situations affecting street operations; coordinates services with police, fire, road, and flood control agencies when assigned to Vehicle Operations Prepares written incident reports, correspondence, bulletins, and standard operating procedures Interacts with various departments and outside agencies to coordinate schedules and procedural improvements to ensure quality service Works closely with Bus Operators, Transit Operations Supervisors, and other staff members to support the goal of providing safe, courteous, and reliable transit service Assists in developing goals and establishing plans and priorities for Operations Central Instruction and Division Training Creates monthly and daily instructor schedules and manages training resources Supervises, trains, mentors, and motivates assigned staff Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees Must comply with all California Occupational Safety and Health Administration (Cal/OSHA) regulations and utilize approved safety equipment and personal protective gear including, but not limited to, respirators, eye, and hearing protective devices (HPD), if and when required May be required to perform other related job duties A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Requirements

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.
Additional experience, as outlined below, may be substituted for required education on a year-for-year basis.
A typical combination includes:
Bachelor's Degree in Business, Public Administration, or a related field; Master's Degree in a related field preferred
Six years of relevant experience or three years of relevant supervisory-level experience performing professional-level administrative, instruction, or control activities in an operations environment.
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
24 hours on-call, weekend/holiday work required when necessary
Positions in this job classification are considered safety-sensitive and subject to drug and alcohol testing, including random testing, under Federal Transit Administration (FTA) regulations

Nice To Haves

Experience operating a bus or a train in a public transportation setting
Experience supervising personnel in a public bus or rail transportation environment
Experience working in a union represented environment supervising represented staff
Experience investigating and responding to passenger complaints
Experience executing customer service and support activities such as route detours due to planned/unplanned service disruptions

Responsibilities

Manages the assignment of operating and supervisory staff and resources to ensure that service objectives are achieved within budgetary constraints
Conducts division shake-ups and bidding procedures
Assists with developing goals, establishing plans and priorities, and assigning and monitoring work for an operating division
Assists with monitoring staff compliance with policies, rules, procedures, regulations, practices, and labor agreements
Manages the maintenance of employee records and division statistics
Manages the review and analysis of transit operations and monitors system performance to identify and resolve problems while ensuring efficiency and cost-effectiveness
Participates in and manages the investigation and resolution of customer complaints
Provides direction to Bus Operators during accident investigation, schedule and route changes, and emergency situations
Manages the administration of workers' compensation program activities
Assists with conducting disciplinary investigations, hearings, and counseling sessions
Testifies at unemployment and workers' compensation hearings and court cases
Supervises the investigation of accidents to minimize recurrence and determine if accidents are chargeable according to labor agreement mandates
Oversees vehicle services for seasonal and special events, including projecting equipment and staffing demands, scheduling appropriate personnel, and tabulating related statistics when assigned to Vehicle Operations
Oversees the re-routing of bus lines and detour notices during major road construction projects, civil and tactical emergencies, and other situations affecting street operations
Coordinates services with police, fire, road, and flood control agencies when assigned to Vehicle Operations
Prepares written incident reports, correspondence, bulletins, and standard operating procedures
Interacts with various departments and outside agencies to coordinate schedules and procedural improvements to ensure quality service
Works closely with Bus Operators, Transit Operations Supervisors, and other staff members to support the goal of providing safe, courteous, and reliable transit service
Assists in developing goals and establishing plans and priorities for Operations Central Instruction and Division Training
Creates monthly and daily instructor schedules and manages training resources
Supervises, trains, mentors, and motivates assigned staff
Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals
Maintains accountability for the safety performance of all assigned employees
Must comply with all California Occupational Safety and Health Administration (Cal/OSHA) regulations and utilize approved safety equipment and personal protective gear including, but not limited to, respirators, eye, and hearing protective devices (HPD), if and when required