Manager, Transport & Delivery

Element Fleet Management • Baltimore, MD

3d

About The Position

We’re looking for a solutions-focused leader with a passion for operational excellence to join our team as Manager, Transport & Delivery. In this role, you will be responsible for leading delivery teams and ensuring the effective, reliable, and high-quality execution of transport delivery operations. This position oversees day-to-day workflow, monitors delivery performance and quality, manages client communications against service level agreements (SLAs), and collaborates cross-functionally to drive continuous improvement and successful implementations. This role is accountable for achieving strong delivery outcomes aligned with organizational objectives.

Requirements

• Bachelor’s degree or equivalent work experience required.
• Minimum 5 years of experience leading projects in a complex, fast-paced environment.
• Proficiency in Microsoft Office Suite, particularly Excel (intermediate level or above), required.
• Experience in process management and cross-functional team leadership.
• Strong relationship-building and influencing skills.

Nice To Haves

• Six Sigma Yellow Belt certification or higher is an asset.
• 1–2 years of people leadership experience.
• Proven ability to navigate high-change environments and resolve client escalations effectively.
• Comfortable presenting to multiple levels of internal and external audiences.

Responsibilities

• Lead, coach, and develop delivery team members to achieve operational and performance goals.
• Set clear expectations, provide regular feedback, and conduct performance reviews.
• Plan, coordinate, and optimize daily transport delivery workflows to meet delivery schedules and demand.
• Monitor operational KPIs and adjust workflows as needed to maintain service levels.
• Serve as a primary point of contact for clients regarding delivery performance and SLA attainment.
• Manage client expectations, support onboarding activities, and resolve escalated issues in a timely manner.
• Partner with cross-functional teams to implement system enhancements, process changes, and new initiatives.
• Track delivery quality metrics, lead root cause analysis, and ensure corrective actions are implemented.

Benefits

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager