Manager, Transaction Management

House Buyers of America•Cleveland, OH

4h•Remote

About The Position

The Manager of Transaction Management oversees all real estate transactions for House Buyers of America, managing both acquisition and disposition deals from contract through closing. This is a hands-on, player/coach role responsible for leading the transaction team while managing a personal pipeline in a fast-paced, high-volume environment. This role requires strong ownership, assertiveness, and the ability to solve complex transaction problems. The ideal candidate thrives under pressure, holds others accountable, and is willing to do what it takes to get deals closed.

Requirements

2+ years of people management experience in settlement, title, or transaction management
5+ years of real estate transaction experience
Proven experience managing high-volume acquisitions and dispositions
Highly assertive and comfortable holding internal teams and external partners accountable
Strong work ethic and ownership mindset
Ability to independently resolve complex real estate transaction issues
You love people and are obsessed with making customers happy
Bachelor’s degree required
Proficient with Microsoft Office and CRM systems
You thrive on working in a fast paced environment

Responsibilities

Manage acquisition and disposition transactions from contract ratification through settlement
Supervise, train, and performance-manage Transaction Coordinators / Settlement Processors
Establish, track, and manage KPIs for all team members
Hire, supervise, train and mentor Transaction Coordinators
Develop and update all policies and procedures, including creating video and written training documents
Ensure all policies and procedures are being followed
Personally manage a portfolio of transactions while reviewing teamwork for accuracy and timelines
Review contracts, addenda, and HUD / Closing Disclosure statements for accuracy
Request loans for new acquisitions and coordinate with lenders
Manage construction loan draw requests in partnership with the Construction team
Oversee all property listings, including procuring professional photography and virtual staging
Ensure high quality, accuracy, and completeness of all listings across MLS and other platforms
Ensure the company CRM is updated consistently and accurately for all transactions
Serve as the escalation point for transaction issues; push back and escalate with title companies, lenders, or other parties when needed to get results
Solve complex transaction problems involving title defects, surveys, utilities, seller challenges, or other complications
Coordinate closely with Sales and Construction teams to ensure smooth handoffs and timely closings
Assist with market expansion efforts, including sourcing and managing title company relationships and 3rd party brokers
Maintain a high level of customer service for buyers, sellers, and partners
Assist with hiring and managing 3rd party property managers to manage our rental portfolio
Thrive in a fast-paced environment; availability may include evenings and weekends as needed