About the position
We are looking for a highly motivated and customer-focused Manager in Training (MIT) to join our Cedar City/St. George car rental team. This is a hands-on leadership development role designed to prepare you for a future Branch Manager position. As an MIT, you’ll gain experience in all aspects of rental operations—customer service, fleet logistics, team leadership, and revenue management—while working in a fast-paced and dynamic environment.
Responsibilities
- Deliver exceptional service to customers at the rental counter, on the lot, and over the phone.
- Assist with resolving customer issues and ensure a seamless rental experience.
- Promote company products and services, including upgrades, coverages, and fuel options.
- Learn to manage daily rental operations, including vehicle check-in/check-out, lot coordination, and fleet movement.
- Monitor vehicle availability and maintenance schedules to meet customer demand.
- Support efforts to keep vehicles clean, fueled, and ready for rental.
- Work closely with the Branch Manager to supervise, train, and motivate frontline staff.
- Learn best practices in scheduling, coaching, and performance management.
- Develop leadership and decision-making skills through mentorship and on-the-job training.
- Learn how to manage branch profitability, control expenses, and maximize fleet utilization.
- Participate in local marketing and customer relationship-building initiatives.
- Understand and analyze key performance metrics such as sales targets, utilization rates, and customer satisfaction scores.
Requirements
- High School Diploma or Equivalent
- Valid Utah driver’s license with a clean driving record.
- Strong communication, problem-solving, and leadership skills.
- Ability to thrive in a fast-paced environment and manage multiple responsibilities.
- Open to working flexible shifts, including weekends, evenings, and holidays.
- Must be able to pass background check and drug screen.
- Must be at least 18+ years old.
- Must have excellent customer service skills and longevity with previous work history.
- Sales experience is a plus.
Benefits
- Vacation pay
- Holiday pay
- PTO
- 401K
- Incentives opportunity
- Work in a vibrant city with access to skiing, hiking, and national parks
- Career growth in a stable, nationwide industry
- Benefits package including medical, dental, vision, and available after 60 days
