Manager Trainee - Premium Customers

Avis Budget Group • Charlotte, NC

3d • Onsite

About The Position

Are you driven by a passion for customer satisfaction? Do you thrive in a fast-paced, high-pressure environment? Join us as a Manager Trainee for our premium customers and embark on a dynamic learning journey. Through our structured, hands-on program, you’ll immerse yourself in operations, mastering the skills to enhance financial profitability, operational efficiency, and improve customer satisfaction while leading the teams. What You’ll Do: After completing the 8-week training program, you will transition into a supervisory role, reporting to the Manager - Premium Customers. You’ll be responsible for managing the customer experience for our VIP customers, from check-out to check-in, ensuring the highest level of customer satisfaction while maximizing efficiency and profitability.

Requirements

• Recent graduate with bachelor’s or associate degree; two years’ supervisory experience preferred.
• Ability to demonstrate strong leadership capabilities, work well in a team environment with a positive attitude, and make independent decisions
• Strong written and oral communication skills (bilingual a plus)
• Ability to demonstrate analytical, creative problem solving and organizational skills, with strong attention to detail
• Valid driver’s license and legally authorized to work in the United States
• Flexibility to work days, evening, weekends and holidays
• Willingness to work outdoors in weather conditions with moderate noise level
• This position requires regular, on-site presence and cannot be performed remotely
• Ability to lift up to 50 pounds, continuously sit, stand, bend, reach, walk, kneel, get up and get down from a seated position, enter, exit, climb into, climb down from, and drive a variety of automobiles in all weather conditions.

Nice To Haves

• One year experience providing high quality customer service in rental car or hospitality!

Responsibilities

• Managing the customer experience for our VIP customers, from check-out to check-in
• Ensuring the highest level of customer satisfaction
• Maximizing efficiency and profitability

Benefits

• Competitive compensation plus annual bonus eligibility
• Company vehicle provided with gas, insurance, and maintenance
• Paid time off
• 401K retirement plan with company-matched contributions
• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages
• Contribute up to $260 as a tax-free benefit for public transportation or parking expenses
• Employee discounts, including discounted prices on purchase of Avis / Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree