Manager, Trading Partner Client Enablement

Waystar • Louisville, KY

2d

About The Position

The Manager, Trading Partner Client Enablement (TPCE) leads a high-performing team responsible for delivering predictable, high-quality outcomes for Waystar’s trading partners. This role combines strong people leadership, operational ownership, and continuous improvement with an expectation to leverage WaystarAI and approved AI tools to improve efficiency, quality, and client experience. Success is measured through consistent SLA performance, reduced escalations, improved cycle time predictability, strong team accountability, and measurable operational improvements driven by data and AI-enabled insights.

Requirements

• 3+ years of people management experience
• Experience leading SLA-driven or operational teams
• Strong analytical, problem-solving, and decision-making skills
• Proven ability to coach and develop high-performing teams
• Strong written and verbal communication skills
• Experience in healthcare, revenue cycle, or a related operational environment
• Experience driving process improvement initiatives
• Cross-functional collaboration experience

Nice To Haves

• Experience leveraging AI, automation, or advanced analytics to improve operations
• Familiarity with CRM or operational systems (e.g., Waystar, Salesforce)
• Ability to translate data and AI insights into action

Responsibilities

• Lead and manage team performance to ensure consistent, high-quality service delivery
• Own SLA adherence, workflow timelines, and operational performance metrics
• Proactively identify risks, trends, and bottlenecks; intervene early to prevent escalations
• Analyze performance data, rework, and cycle times to drive continuous improvement
• Design, refine, and maintain scalable processes that prioritize efficiency and quality
• Leverage WaystarAI and approved AI tools to reduce manual effort, improve accuracy, and enhance the trading partner experience
• Drive adoption of AI-enabled workflows and support team proficiency with AI tools
• Coach and develop team members, reinforcing accountability, ownership, and performance expectations
• Forecast capacity and staffing needs using volume trends and data-driven insights
• Support resolution of complex client issues and escalations as needed
• Partner cross-functionally to close workflow gaps and improve end-to-end outcomes
• Ensure clear ownership of work, decisions, and escalation paths
• Lead structured team meetings with clear priorities and outcomes
• Participate in hiring, onboarding, performance evaluations, and career development

Benefits

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees