Manager - Total Retail Loss

Michaels • Irving, TX

1d

About The Position

The Manager - Total Retail Loss is responsible for the design, execution, and continuous optimization of a holistic loss-mitigation framework. This leader analyzes Total Retail Loss, encompassing physical shrink, administrative errors, e-commerce fraud, supply chain leakage, and operational waste. As the primary bridge between data analytics and field execution, this role will oversee the development of physical security standards and investigative protocols for both retail locations and the Support Center. The Manager - Total Retail Loss transforms complex data into actionable field programs that protect profit margins. By identifying the root causes of unknown loss, this role drives enterprise-wide initiatives that maximize inventory integrity and ensures a safe, profitable environment for all stakeholders.

Requirements

• Bachelor’s Degree (Loss Prevention or related field) or equivalent experience
• Wicklander Zulawski Certification
• 7-8 years in loss prevention

Nice To Haves

• LPC or LPQ Certification
• Retail experience a plus

Responsibilities

• Data Orchestration & Forensic Analysis Synthesize data from Point-of-Sale (POS), inventory management systems, and e-commerce platforms to pinpoint where profit erosion is occurring—whether through theft, administrative error, or process failure.
• Root-Cause Problem Solving Lead deep-dive audits into "High-Loss" categories to determine if loss is driven by vendor inaccuracy, logistics damage, or training gaps, and then implement systemic fixes to prevent recurrence.
• Strategic Field Partnership Translate complex TRL data into "Action Plans" for the field, providing them with the tools and training necessary to own their specific shrink metrics and safety protocols.
• Cross-Functional Advocacy Collaborate with the Merchants to improve product packaging/tagging and with the Supply Chain to secure the "last mile" of delivery, ensuring that every department understands its impact on the bottom line.
• Asset Protection & Profit Integrity Strategies Inventory Accuracy & Valuation: Partner with executive stakeholders to safeguard the integrity of physical inventory. Architect and modernize the end-to-end inventory lifecycle by developing high-precision guidelines, real-time reporting, and automated reconciliation processes.
• Next-Generation Merchandise Protection: Drive the evolution of the merchandise protection strategy beyond traditional physical deterrents. Integrate a multi-layered approach including RFID technology, IoT-enabled tracking, and high-security displays (e.g., electronic locking systems and "empty box" protocols) to balance security with a frictionless customer experience.
• Strategic Communications & Awareness: Orchestrate enterprise-wide communication for Asset Protection initiatives, including safety awareness months, operational playbooks, and critical task updates. Ensure all messaging reinforces a culture of "Profit Protection" across the organization.
• Leadership Attract and recruit top talent, motivate the team, delegate effectively, celebrate diversity within the team. Manage performance and be a strong developer of talent and drive succession planning and talent development for areas of responsibility.
• Other duties as assigned

Benefits

• At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees