Manager, Title Center

Ritchie Bros-posted 3 months ago
Rancho Cordova, CA
1,001-5,000 employees
Administrative and Support Services
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The Manager, Title Center is responsible for the oversight, supervision, and development of a high-performance team within the Title Center. The Title Center Manager ensures Service Level Agreements (SLAs) are met and processing timelines and compliance coincide with applicable state and federal laws. They may directly supervise first line supervisors as well as hourly employees.

  • Manages Title Center services and handles all critical items or delegates to the supervisor(s) as appropriate.
  • Assists in the timely and efficient flow of all necessary documents in accordance with applicable codes.
  • Manages staff and monitors their work to ensure accuracy and completion of tasks.
  • Hires and manages the performance of title center employees.
  • Monitors productivity and efficiency through the dashboard, automation, and title tracker platforms.
  • Schedules time off and monitors attendance. Approves timecards.
  • Responsible for running and reviewing several reports related to title center metrics.
  • Resolves employee conflicts.
  • Enforces company policies and procedures and sets an example and expectations for the team.
  • Conforms audit requirements and implements changes/procedures as directed by audit results.
  • Assists Salvage Providers, Title Processors, and IAA branches with any DMV questions or processes.
  • Organizes and leads groups doing large title projects such as unobtainable title bulk projects and old inventory at DMV.
  • Processes all salvage and non-repairable reversals or any other escalated file through coordination with DMV.
  • Monitors and updates Vehicle Industry News memos from DMV.
  • Oversees the training of new Title Specialists and DMV Processors.
  • Monitors DMV inventory supplies and communicates with DMV Vendor/ DMV to gain additional secured forms.
  • Develops working relationships with Salvage Providers and various DMV units.
  • Conducts regular meetings with all department personnel to communicate policies and procedures and review issues or opportunities.
  • Develops progression plans and works to support employee growth and development goals.
  • Works closely with Senior Manager on reporting and communicating status, needs, and resources.
  • Other duties as assigned per business needs.
  • 2+ years of relative experience above the required years.
  • Excellent organizational skills and attention to detail.
  • Strong administrative skills and basic project management experience.
  • Excellent written and communication skills.
  • Strong customer service, organizational, and interpersonal communication skills.
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