MANAGER - TICKET OPERATIONS

Hard Rock International • Ottawa, IL

268d

About The Position

The Manager of Ticket Operations is responsible for supervising admissions and ticketing attendants, assisting with event setups in the ticketing system, and supporting box office staff. The role requires ensuring a positive team environment, facilitating communication within the department, and overseeing staff training. The manager will handle financial settlements related to ticket sales, maintain ticketing systems, and manage inventory for ticketed events. Interaction with artists and management is also a key part of the role.

Requirements

• High School Diploma required; college degree preferred.
• 5 years of experience in Box Office/Ticketing Management using the Ticketmaster Host platform.
• 3 years experience in a Supervisor/Manager position.
• Familiarity with Ticketmaster Pricemaster and Platinum/Dynamic/Flex Pricing.
• Previous experience using Ticketmaster TM1 platform preferred.
• Previous experience in a Casino atmosphere a plus.

Responsibilities

• Assist with supervising admissions/ticketing attendants wherever tickets are sold on property.
• Setup events in the ticketing system.
• Assist and support box office staff in any of their job functions, as needed.
• Ensure positive and creative team environment within the department.
• Facilitate open communication with the supervisors and staff.
• Facilitate proper inter-departmental communications and organization.
• Ensure complete and satisfactory ongoing staff training.
• Responsible for financial settlement and accountability of all revenues collected from ticket sales and ancillary income with internal finance department.
• Complete and distribute accurate daily ticket counts.
• Organize department and financial information for participation in weekly marketing meetings.
• Build shows on the TM Host platform.
• Create, modify, and maintain inventory for all ticketed events on the TM Host platform.
• Create and manage all presales, packages, and post-sales in contractual compliance with co-promoters and outside producers and venue partners.
• Monitor inventory and ticket sales numbers and implement strategic flex ticket pricing as needed.
• Maintain ticketing computer systems.
• Organize nightly will call tickets.
• Interact with artist, record label, management, and band tour accountant.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Food Services and Drinking Places
• Education Level: High school or GED