Manager, Ticket Operations (University of Miami)

ASM Global • Miami, FL

82d

About The Position

The Manager, Ticket Operations manages & oversees all facets of ticket operations for the Men's Basketball program and all external events at Watsco Center, while also assisting with Miami Hurricanes Football & Baseball. Oversight includes season and event setup, printing and distribution of tickets, event management, and travel as necessary. The Manager, Ticket Operations will report to the Director, Ticket Operations.

Requirements

• Bachelor's degree
• Minimum two years of relevant experience
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with professional composure.
• Ability to maintain effective interpersonal relationships.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to effectively plan, delegate, and/or supervise the work of others.
• Ability to lead, motivate, develop, and train others.

Responsibilities

• Primary ticketing oversight for all aspects of Men's Basketball and external Watsco Center events.
• Box office manager for all ticketed events held at the Watsco Center, excluding Women's Basketball.
• Oversee all facets of Football Parking for Miami Hurricanes Football events.
• Box office manager for select Miami Hurricanes Baseball events.
• Provide prompt and accurate ticket data to staff utilizing ticket reporting systems.
• Main point of contact for sales, service, and all other ticket-related departments for inquiries and assistance when pertaining to Watsco Center events.
• Ensures all pricing and payments are up to date for each patron.
• Verifies all eCommerce sales and ensures applications are operating effectively and efficiently.
• Reports and adjusts payments necessary for the distribution of funds.
• Coordinates the printing and distribution of all single-game ticket orders.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policies and procedures.
• Main point of contact for sales, service, and all other ticket-related departments for inquiries and assistance.
• Ticketing representative for all University of Miami Athletics Staff for Watsco Center events, excluding Women's Basketball.
• Assist with training, scheduling, and managing all student employees within ticket operations.
• Report and adjust pricing and payments for each necessary patron including distribution of funds, proper price types, and non-compliant payments.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid vacation
• 401k plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: Bachelor's degree