Manager, Testing & Initiatives

Gap Inc. • San Francisco, CA

1d

About The Position

As the Manager of Merch Analytics & Testing, you will have an exciting opportunity to lead cross-divisional reporting, analytical projects and testing strategy at Old Navy. In this role, you will have outsized impact by testing and developing future merchandising strategies. You will partner cross-functionally to design, execute, and scale structured tests that improve customer experience, operations, and financial outcomes. This is a strategic role and requires deep retail process knowledge, strong analytical and project management skills, and an entrepreneurial mindset. What You'll Do You will shape the department’s high-level mission while overseeing testing methodologies, tools, and clear reporting of results and other initiatives. Design end-to-end tests; including generating a hypothesis, developing KPIs, managing the operational plan and sharing out results. Manage cross-functional relationships to ensure testing accuracy and deliver statistically relevant, actionable recommendations. Standardize testing frameworks to enable repeatable, scalable execution. Lead a small team and create an environment that fosters growth and learning. Prepare executive level readouts and strategies including reporting.

Requirements

• Retail Acumen & Analytical Skills Strong understanding of store operations and online retail strategy.
• Experience designing and running tests, managing pilots and complex projects from beginning to end, with the ability to translate insights into action.
• Candidate should be extremely organized and able to orchestrate and manage multiple workflows across cross-functional teams.
• Collaboration & Leadership Proven success managing complex projects across disparate teams.
• Strong listening skills and the ability to influence without authority.
• The candidate should be analytical, curious, resilient and not afraid of strategic pivots.
• 7+ years in retail operations, merchandising, testing, strategy, or related field.
• Education – BA/BS degree required, with an emphasis on statistics, data management, supply chain or economics.
• Software knowledge – Advanced skills in Microsoft Excel and Power BI (preferred).
• Experience working with different testing software.
• Strong understanding of testing methodologies and statistics.

Nice To Haves

• Ability to code or understand code preferred.

Responsibilities

• Shape the department’s high-level mission while overseeing testing methodologies, tools, and clear reporting of results and other initiatives.
• Design end-to-end tests; including generating a hypothesis, developing KPIs, managing the operational plan and sharing out results.
• Manage cross-functional relationships to ensure testing accuracy and deliver statistically relevant, actionable recommendations.
• Standardize testing frameworks to enable repeatable, scalable execution.
• Lead a small team and create an environment that fosters growth and learning.
• Prepare executive level readouts and strategies including reporting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager