Manager, Telecommunications Operations

Cook Systems • Jacksonville, FL

14d • Onsite

About The Position

The Telecommunications Operations Manager leads and manages the enterprise’s telecommunications functions, ensuring customer satisfaction and alignment with business objectives. This role involves strategic planning, engineering, design, and resource allocation while maintaining quality standards and evaluating network performance.

Requirements

• Bachelor’s Degree in Computer Science, Information Systems, or related field, or equivalent work experience.
• Minimum of 7 years of IT work experience, including managing teams responsible for infrastructure/network/telecommunications operations in multi-platform environments.
• Experience in middle-level management within telecommunications operations.
• Ability to manage and mentor supervisors, project leaders, and technical staff.
• Proficiency in handling multiple complex projects as a project leader and subject matter expert.

Responsibilities

• Manage daily operations, planning, and resource allocation for telecommunications functions.
• Ensure quality standards and customer satisfaction by evaluating network performance and interfaces.
• Develop and implement standards, procedures, and processes for the telecommunications group.
• Plan and manage the support of new technologies, ensuring performance and reliability.
• Define and negotiate service level agreements with vendors and customers.
• Oversee and coordinate daily activities of the operations center.
• Collaborate with senior IT leadership to align telecommunication plans with business objectives.
• Perform coordination roles with enterprise management, vendors, and customers.

Benefits

• Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included.
• Protect what matters most with life, critical illness, and accident insurance through Unum
• Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia
• Our Health Gap Insurance through Sun Life helps cover unexpected costs
• Build your future with our 401(k) plan through The Standard. You’re eligible after just six months

What This Job Offers

• Job Type: Full-time
• Career Level: Manager