Manager, TechOps Engineering (DevOps Engineer)

Merge•Boston, MA

1d•Hybrid

About The Position

Merge Storytelling and Technology We bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to the top. MERGE has enduring client partnerships with American Express, T-Mobile, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, and Morgan Stanley. With offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles. MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers. Promote Health, Wellness & Happiness We are committed to promoting health, wellness and happiness in the world by partnering with purpose-driven clients in purpose-driven industries in healthcare, life science, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients. Emerge to the Top of Your Career At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers. As our Manager, TechOps Engineering, you will... Lead the charge in designing, implementing, and maintaining scalable, reliable, and secure DevOps infrastructure that supports our client-facing solutions. You will collaborate closely with development teams, architects, and project managers to optimize software delivery pipelines, enhance operational efficiency, and ensure peak performance across our diverse technology portfolio. Your deep expertise in leveraging Atlassian tools will play a pivotal role in driving our operational success and achieving our strategic goals.

Requirements

5+ years of experience as a DevOps Engineer, Site Reliability Engineer, or similar.
Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience
Strong expertise in at least Google Cloud Platform (GCP), with experience in Microsoft Azure and Amazon Web Services (AWS)
Proficiency with containerization technologies (Docker, Kubernetes).
Experience with CI/CD pipeline tools and methodologies
Solid understanding of Infrastructure as Code (IaC) principles and tools (e.g., Terraform)
Experience with monitoring and logging solutions
Proficiency in scripting languages (e.g., Python, Bash, PowerShell)
Familiarity with database administration (BigQuery, and SQL)
Demonstrable experience working with Atlassian products, including Jira (for project and issue tracking), Confluence (for documentation), Jira Service Manager (JSM for ticketing)
Understand Github (for source code management)
Excellent problem-solving skills and a strong attention to detail
Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams
An understanding that documentation is a major part of this role

Nice To Haves

Experience with Sitecore development, administration, or deployment
Experience with Adobe Experience Manager (AEM) administration, deployment, or development
Familiarity with Google Gemini or other GCP AI/ML services
Certifications in GCP, Azure, or AWS (e.g., Professional Cloud DevOps Engineer, Azure DevOps Engineer Expert, AWS Certified DevOps Engineer – Professional)
Experience with Jira Service Management for ITIL-aligned processes
Experience working in an agency environment or with multiple client projects
Knowledge of networking concepts (DNS, firewalls, VPNs, load balancing)

Responsibilities

Cloud Infrastructure Management: Design, deploy, and manage highly available, scalable, and secure infrastructure across Google Cloud Platform (GCP) our main hyperscaler, Microsoft Azure, and Amazon Web Services (AWS). This includes expertise in virtual machines, containers (Docker, Kubernetes), networking, storage, and serverless technologies
CI/CD Pipeline Development & Optimization: Build, maintain, and improve automated continuous integration and continuous delivery (CI/CD) pipelines for various applications, leveraging tools like Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps, Cloud Build, etc., and integrating with Atlassian products where appropriate
CMS Environment Management (Sitecore & AEM): Administer, optimize, and troubleshoot environments for both Sitecore and Adobe Experience Manager (AEM), including installation, configuration, patching, and performance tuning. Experience with both Sitecore XP/XM and related infrastructure is highly desirable
Monitoring & Alerting: Implement robust monitoring, logging, and alerting solutions (e.g., OpsGenie, Google SecOps, JSM, Snyk & Datadog) to proactively identify and resolve performance bottlenecks and operational issues, integrating alerts with Jira for streamlined incident management
Infrastructure as Code (IaC): Develop and maintain infrastructure as code using tools like Terraform, CloudFormation, Azure Resource Manager (ARM) templates, or Pulumi to ensure consistent, repeatable, and version-controlled infrastructure deployments
Automation: Automate routine operational tasks and infrastructure provisioning to minimize manual effort and improve efficiency, often driven by workflows within Jira or Confluence
Security & Compliance: Implement and enforce security best practices across all cloud environments and applications, ensuring compliance with relevant industry standards and client requirements
Collaboration & Support: Collaborate closely with development teams to ensure smooth application deployments, troubleshoot production issues, and provide technical guidance on infrastructure best practices. Utilize Jira for ticketing, task management, and sprint planning. Participate in on-call rotations as needed
Google Gemini & GCP AI/ML Integration: Support the deployment and operationalization of solutions leveraging Google Gemini and other various GCP AI/ML technologies, ensuring optimal performance and resource utilization
Atlassian Tooling Integration & Optimization: Leverage and optimize Atlassian products (Jira, Confluence, Bitbucket, Jira Service Management) for project tracking, task management, documentation, code repository management, and incident response
Documentation: Create and maintain comprehensive documentation for infrastructure, configurations, and operational procedures within Confluence

Benefits

MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

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