Manager Technology Support

Elevance Health

128d

About The Position

A proud member of the Elevance Health family of companies, Carelon Global Solutions, formerly Legato Health Technologies is a managed service delivery organization, providing information technology and business operations services for health plans. The Manager Technology Support is responsible for providing tactical direction and coaching to Information Technology (IT) staff. This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. May be required to travel between alternate Carelon Global Solutions offices in Mayaguez and San Juan, Puerto Rico as needed.

Requirements

• Requires an AA/AS degree in Information Technology, Computer Science or related field of study.
• Minimum of 5 years of experience in a related field, or any combination of education and experience that would provide an equivalent background.

Nice To Haves

• Bachelor's degree preferred.
• Management or lead experience strongly preferred.
• IT Service Management ticketing system experience strongly preferred.
• Lean Six Sigma knowledge preferred.
• Bilingual (English/Spanish) is strongly preferred.

Responsibilities

• Ensures processes and Service Level Agreements meet department standards.
• Manages resources and work requests related to production for multiple systems and/or processes, including incident tracking and reporting, root cause analysis, and outage resolution.
• Ensures accurate status reporting in assigned areas.
• Provides reports to IT management.
• Provides input on project estimates and resource plan for assigned area.
• Establishes and maintains collaborative relationships with key business partners.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Benefits

• Merit increases
• Paid holidays
• Paid Time Off
• Incentive bonus programs
• Medical, dental, vision benefits
• Short and long term disability benefits
• 401(k) + match
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees