Manager, Technology Support Services
Lesley University•Cambridge, MA
239d
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About The Position
The Technology Support Services Manager leads and oversees the delivery of high-quality, customer-focused technical support services for the Lesley University community. This position manages Help Desk and field support operations, ensuring responsive support for university-owned hardware, software, and services. The manager coordinates issue resolution through the university’s ticketing system and knowledge base, while working closely with IT leadership and academic/administrative departments to promote efficient service delivery, continuous improvement, and technology-enhanced learning and operations.
