(USA) Manager, Technology Operations

Wal-Mart•Bentonville, AR

50d•$80,000 - $202,000

About The Position

This is a unique opportunity to join a growing team in Walmart ecommerce tackling interesting and evolving challenges related to seller risk. Working at Walmart will allow you to push your limits, challenge the status quo, and make a massive impact across Walmart's bottom line. Walmart believes your potential should only be limited by how big you can dream. If you're curious, persistent and someone who dreams big, this role will be perfect for you! Primary Tasks: This role will play a primary role in protecting the Walmart bottom line from numerous marketplace risks while enabling seller growth. You'll be an owner of multiple processes, mechanisms and control layers that help protect Walmart.com from bad actors. You'll be quickly iterating and testing ways to improve the customer experience, seller experience and financial bottom line. Technology Landscape Awareness: Requires knowledge of: Understanding of technology strategy and its linkages to domain; Basic understanding of existing and upcoming systems, technologies and trends; Product technical information; Basic understanding of domain specific market standards; Basic understanding of methodologies and tools, processes, checkpoints. To get involved and provide support to technology/ domain stakeholders to solve complex issues (i.e. suggest what skills are needed, how does the technology impacts). Develop business cases for projects with a projected return on investment or cost savings. Demonstrate deep functional knowledge of the business unit/domain. Translate business unit/domain requirements into projects, activities, and tasks and aligns to overall technology strategy. Serve as an interpreter and conduit to connect business unit/domain needs with tangible solutions and results. Participate in creating new processes and ways of working. Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning. Exceptional analytical, quantitative, and critical thinking skills. Excellent written and verbal communication skills with the ability to champion products throughout the organization. Structured and organized thinker who can drive analytical and technology related projects to completion with minimal direction; intense analytical ability, attention to detail and ability to deep-dive when necessary. Hands-on, team player, that's curious and excited to dive deeper into white space and drive impact. Provides data-driven analysis and insights to help support business strategies by evaluating ongoing analytical needs; reporting data-based insights in a uniform manner; reporting on business strategies; collaborating with internal and external business partners to build a consistent and accurate strategy for using data-driven insights; and providing expert advice and guidance on the application of technology system best practices. Foster an environment that supports learning innovation and intelligent risk taking while exhibiting resilience in the face of setbacks. Adopts a holistic perspective that considers data analytics, tech system capabilities, customer insights, sellers' insights and different parts of the business when making plans and shaping the team strategy. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices. About the Marketplace Performance & Risk Team We are a driven team that is passionate about operational excellence and high-quality outcomes. We help customers & sellers save money and live a better life by setting and holding ourselves to a high standard. When it comes to making a purchase from the Walmart Marketplace, we are directly responsible for all aspects of the pre & post purchase customer experience. We value transparency, candor, curiosity, and a willingness/desire to constantly test and learn. Our solutions influence the products and plans of multiple Walmart functions, and we design and build solutions that directly influence the shopping experience of hundreds of millions of customers across the globe.

Requirements

5+ years of experience in analytical, fraud/risk, or a related role within the e-commerce or technology industry
Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area.
Exceptional written and verbal communication skills, with the ability to articulate complex policies and regulations clearly and concisely.
Strong analytical and problem-solving skills with the ability to interpret complex data and make informed decisions. Experience with SQL, Tableau, and/or other data investigation and BI tools.
Sound business judgement and the ability to influence others.

Nice To Haves

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Protecting the Walmart bottom line from numerous marketplace risks while enabling seller growth.
Owner of multiple processes, mechanisms and control layers that help protect Walmart.com from bad actors.
Iterating and testing ways to improve the customer experience, seller experience and financial bottom line.
Develop business cases for projects with a projected return on investment or cost savings.
Translate business unit/domain requirements into projects, activities, and tasks and aligns to overall technology strategy.
Serve as an interpreter and conduit to connect business unit/domain needs with tangible solutions and results.
Participate in creating new processes and ways of working.
Drive the execution of multiple business plans and projects
Provide data-driven analysis and insights to help support business strategies
Foster an environment that supports learning innovation and intelligent risk taking while exhibiting resilience in the face of setbacks.
Adopt a holistic perspective that considers data analytics, tech system capabilities, customer insights, sellers' insights and different parts of the business when making plans and shaping the team strategy.
Ensure compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.

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