Manager, Technology Operations - Ship with Walmart

Walmart • Bentonville, AR

16d • $80,000 - $155,000 • Onsite

About The Position

Manager, Delivery Programs and Performance Walmart is seeking a Manager, Ship with Walmart Delivery Programs and Performance to join our growing and fast-paced eCommerce Marketplace team focusing on the Seller-Fulfillment Services (SFS) business. If you are passionate about an entrepreneurial role which has high relevance, visibility and impact as well as regular interactions with Walmart executives, then this might be the right opportunity for you! In this role, you will be responsible for growing our existing Ship with Walmart (SWW) program and launching new ground-breaking capabilities to provide a cohesive world-class delivery experience for our Marketplace sellers and buyers. The Walmart US eCommerce Marketplace team builds products that connects sellers across the world to buyers shopping our marketplaces, enabling access to our customers to over 350M+ items and growing selection. Excellence in the end- to-end shipping and delivery experience is the cornerstone of our promise to our sellers and buyers. In this role, you will collaborate across external service providers (carriers, freight forwarders, fulfillment service providers), Strategy, Product, Engineering, Operations, Analytics, Procurement, and other internal partners to build transportation solutions that provide our sellers with a choice of affordable shipping services and for our buyers, a best-in-class delivery experience. The Ship with Walmart Delivery Programs and Performance Manager will be responsible for Walmart’s delivery reliability and operational continuity within the SWW business team. This role ensures that every package delivered through Walmart’s network meets the highest standards of timeliness, quality, and service consistency. This role will also serve as the operational owner of business continuity, coordinating carrier performance, resolving outages, and collaborating with analytics and product partners to drive measurable improvement in speed and On Time Delivery (OTD) metrics. A successful manager within this role will be able to manage the short-term tactical performance of the SWW program while also focusing on building the long-term capabilities to increase SWW’s value proposition to customers, sellers, and Walmart.

Requirements

• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
• Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Nice To Haves

• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

• Program Management & Cross-Functional Leadership Lead end-to-end program management for delivery-performance initiatives, new capability launches, and cross-carrier enhancements within the SWW ecosystem.
• Drive alignment across Product, Engineering, Strategy, and Operations to ensure clear requirements, roadmap clarity, and coordinated execution.
• Establish program governance, operating mechanisms, and reporting frameworks to provide visibility into program status, risks, and milestones.
• Translate operational and customer insights into structured program plans that inform product strategy and future enhancements.
• Delivery Reliability & Operational Excellence Own OTD, speed, and delivery-reliability metrics across all carriers and sellers participating in SWW.
• Lead daily performance reviews, defect triage, and incident management routines to ensure operational continuity and SLA adherence.
• Coordinate responses to outages and service disruptions, driving rapid recovery and clear cross-team communication.
• Monitor and refine key KPIs for reliability, downtime, defect rates, and root- cause categories, ensuring they ladder up to strategic goals.
• Analytics, Insights & Process Improvement Partner with analytics, data science, and product teams to identify performance levers, build measurement frameworks, and validate improvements.
• Analyze carrier, seller, and system-level data to identify trends, prioritize opportunities, and develop structured action plans.
• Drive continuous improvement by integrating learnings from escalations, defects, and post-mortems into updated processes and product requirements.
• Champion operational excellence by identifying gaps, creating repeatable frameworks, and building scalable processes to support growth.
• Stakeholder Communication & Executive Reporting Represent SWW delivery performance in leadership forums, program reviews, and cross-functional updates.
• Prepare and deliver clear, data-backed communication for executives and stakeholders, highlighting progress, risks, and strategic recommendations.
• Serve as the central point of coordination for cross-team dependencies impacting delivery reliability or program execution

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
• Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
• Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees