Manager, Technology Operations-POS and Payment Systems

Inspire • Brookhaven, GA

42d

About The Position

We are seeking a strategic and hands-on leader to oversee the restaurant brand’s payment systems and POS development and implementation processes. This role is critical to ensuring seamless, secure, and scalable payment experiences across all restaurant locations. The ideal candidate will manage the end-to-end operations of our payment network — including Verifone Gateway, VHQ, and Fiserv processing — while also driving development initiatives with our Point-of-Sale (POS) vendor to support evolving business needs. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants across nearly 60 global markets. In an industry facing increasing disruption, our leaders saw an opportunity to build a restaurant company unlike any other – one that brings together differentiated yet complementary brands and aims to make them stronger than they would be on their own. Found inherently in the purposes of our family of brands, we identified a common thread between our restaurants – the capacity to inspire. From guest experience to career development to community well-being, Inspire plays a role in the lives of millions of people every day. Our brands are diverse, distinctive, and fan favorites. In a sense, you could say we seek those who provide something different than the norm.

Requirements

• 4 Year Degree and/or Bachelor’s degree in a technology-related field (e.g., Computer Science, Information Systems, Engineering).
• Minimum of 5 years of experience in vendor management, ideally within the restaurant, retail, or hospitality sectors.
• Strong understanding of payment systems, POS technologies, and vendor development lifecycles.
• Proven ability to manage cross-functional projects and communicate effectively with both technical and non-technical stakeholders.
• Experience creating operational processes and reporting tools in a fast-paced, multi-unit environment.
• Experience working in a heavily franchised environment.

Responsibilities

• Payment Network Management Own the performance, reliability, and support of the restaurant’s payment infrastructure.
• Manage integrations and troubleshooting across Verifone Gateway, VHQ, and Fiserv processor.
• Partner with IT, operations, and vendors to ensure compliance, uptime, and rapid issue resolution.
• POS Vendor Development Intake Serve as the primary liaison for intake and prioritization of POS development requests.
• Collaborate with restaurant operations, brand teams, and technology stakeholders to define requirements and timelines.
• Track and manage development workstreams, ensuring timely delivery and alignment with brand goals.
• Process Creation & Stakeholder Reporting Design and implement scalable processes for development intake, tracking, and vendor communication.
• Build reporting frameworks to provide visibility into development progress, vendor performance, and issue resolution.
• Present regular updates to brand stakeholders, translating technical progress into business impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees