Manager, Technology Operations - Interactive Content

Walmart • Bentonville, AR

106d • $80,000 - $155,000

About The Position

The Manager, Interactive Content - eCommerce will report to the Director of eCommerce - Interactive Content within the Item Experience & Content Team. This role is the operational heartbeat of our interactive content programs; you'll manage a mix of strategic and operational projects working cross-functionally across multiple departments throughout Walmart (e.g. leadership, product, design, engineering) and with external content partners to drive forward category-defining initiatives. This role is perfect for someone who thrives in high-stakes environments, excels at managing external partners, and is obsessed with executional excellence.

Requirements

• Bachelor's degree in Business Administration, Engineering, Operations or related field.
• 3+ years in eCommerce operations, program management, partnerships, or related area.
• Exceptional project management, communication and stakeholder management skills.
• Strong attention to detail with experience building reporting tools and dashboards.
• Confident in managing external partners with strong professional communication skills.
• Proficient in excel & data analytics.
• Ability to work onsite in Bentonville Home Office 5 days per week.

Nice To Haves

• Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area.
• Background in creating inclusive digital experiences.
• Knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards and assistive technologies.
• Knowledge of accessibility best practices.

Responsibilities

• Own day-to-day communication with high profile external partners & suppliers to ensure alignment on weekly production, sample flow and approvals.
• Monitor and report against contractual SLAs, escalating risks and driving mitigation plans.
• Partner with internal stakeholders (Product, Ops, Legal, Engineering, Merchandising) to resolve issues quickly and ensure teams remain aligned.
• Support the development and rollout of new tools, workflows and SOPs.
• Operationalize and oversee the creation of custom tooling to maximize efficiencies.
• Monitor operational performance metrics and web analytics to analyze and report out on item page content quality, insights, and opportunities - weekly, monthly and quarterly.
• Support your Director in managing OKRs across multiple interactive content programs.
• Solicit, evaluate and apply suggestions for improving overall item page and content experience.
• Create documentation and dashboards to increase visibility across SLT.

Benefits

• 401(k) match
• Stock purchase plan
• Paid maternity and parental leave
• PTO
• Multiple health plans
• Performance-based bonus awards
• Medical, vision and dental coverage
• Company-paid life insurance
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U education benefit program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree