Manager, Technical Training and Development (RWP)

Washington Metropolitan Area Transit Authority • Greater Landover, MD

303d

About The Position

The Manager, Technical Training and Development is responsible for the establishment, management, execution, and continuous improvement of technical skills, maintenance skills, and/or operational training programs supporting Infrastructure, Fleet, and/or Transportation organizations at WMATA. This leader enforces WMATA’s rules, regulations, policies, and procedures, establishes and/or introduces innovative training standards/methods for new and existing employees to improve key performance indicators (KPIs) and workload measures to the standards of the assigned department.

Requirements

• An Associate degree from an accredited college or university in Education, Instructional Design, Engineering, Human Resources Development, Urban Transit, Transportation or a related field.
• In lieu of an Associate degree, a High School Diploma or GED plus two (2) years of experience in developing and administering technical training, maintenance, safety skills and/or transit operations programs in an industrial setting.
• A minimum of seven (7) years of progressively responsible experience in developing and/or administering technical training, employee development programs in an industrial setting.
• A valid Drivers License.
• Roadway Worker Protection qualification within three (3) months of hire.

Responsibilities

• Manages a staff of supervisors and instructors assigned to develop and implement comprehensive training programs for initial qualification and continual training, including associated apprentice and technical skills (TSP) programs.
• Implements and manages a systematic approach to training and development to ensure the effectiveness of training programs provided.
• Collaborates with internal and client department leadership for continuous improvement of training development and delivery.
• Establishes and manages comprehensive technical skills training programs based on adult learning and instructional design best practices.
• Monitors findings from internal and external audits to ensure that required changes are updated into instructional programs, policies, and procedures.
• Operates as training expert and/or point of contact in Corrective Action Plan workshops and communications.
• Oversees the development and implementation of training manuals and curricula, evaluation procedures, test instruments, simulators, mock-ups, and training media.
• Ensures that current modifications and new equipment are incorporated into all instructional programs.
• Oversees the direct supervision of Technical Skills Programs; ensures that current, accurate and complete records exist for each apprentice/trainee.
• Provides review and approval of contractor training programs including development of instructional specifications.
• Supervises staff to include recommending applicant selection, disciplinary actions, resolution of grievances, assigning duties, directing work, conducting performance evaluations, approving leave requests and timesheets.
• Develops, administers, and implements effective employee selection/promotional examinations.
• Provides quarterly status reports which include budget, goals, activities, accomplishments, and projections.
• Forecasts and recommends long-term instructional and documentation program budgets and resource requirements.

What This Job Offers

• Career Level: Manager
• Industry: Transit and Ground Passenger Transportation
• Education Level: Associate degree