We are looking to add a dynamic Manager of Technical Support Engineering to lead/develop a team of skilled engineers, enhance our operational processes, and elevate our customer experience! This is a hybrid role (3 days onsite / 2 days remote) based out of our growing Channelside office. About the Team The Global Support organization at Rapid7 delivers the partnership that our customers need to achieve their security goals with our comprehensive portfolio of cyber security solutions. We've built a Center of Excellence in our Global Support team in Tampa, Florida. This team excels in providing industry-leading support to our 11,000+ customers, by being highly focused on swarming on their issues together to deliver resolution as soon as possible. About the Role The Manager of Technical Support Engineering will ensure high service performance while fostering a culture of technical and service excellence. This leader will emphasize collaboration, hire team members with a strong sense of initiative, and instill pride in issue resolution while driving continuous improvement. Over time, they will become a trusted voice in the Global Support organization, enhancing processes, people, and tools to improve customer experience and reduce support burden.