Manager Technical Support, Neurology

Nihon Kohden-posted about 2 months ago
$78,000 - $120,000/Yr
Full-time • Manager
Irvine, CA
251-500 employees
Merchant Wholesalers, Durable Goods
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The Manager of Technical Support Neurology plays a critical role in satisfying both department and customer technical needs and develops short & long term technical service strategies to meet those requirements This individual manages and improves the technical service function activities and processes Key success factors include having experience in medical technical service and demonstrating strong leadership to drive team performance and deliver exceptional customer satisfaction The role combines deep technical expertise with strong customer relationship skills and focuses on driving successful service outcomes aligned with business goals

  • Plans organizes and controls resources to meet productivity requirements
  • Liaises with sales support customer support repair center warehousing and quality assurance to ensure prompt shipment of products
  • Reviews current work practices to identify areas in which quality or productivity could be improved
  • Ensures all quality and standard operating procedures are being followed
  • Responsible for maintaining legible and accurate records including quality and assembly and other procedures to comply with regulatory requirements; Quality Systems Regulations and Standard Operating Procedures
  • Provides leadership support and direction to direct reports in accordance with the service business units strategic imperatives Including but not limited to writing performance evaluations of direct reports and hiring and developing staff
  • Supervises staff to ensure company safety procedures policies and administrative procedures are implemented and followed
  • Encourages an environment based on teamwork and continuous improvement
  • Maintains health and safety standards for the workplace and individuals
  • Select manage develop and hold accountable team members to meet department deliverables and responsibilities Complete company people management requirements
  • Exhibit manager competencies
  • Adheres to all company policies procedures and business ethics codes
  • Duties may be modified or assigned at any time based on business need
  • Bachelors degree in biomedical clinical electrical engineering computer science or related discipline; relevant education and experience accepted in lieu of degree
  • 5 years of related experience in medical technical service
  • 2 years of people management experience including driving results through others leading teams or projects and providing training
  • Related experience in the medical device industry or other related industries
  • Familiarity with FDA Medical Device Reporting regulations preferred
  • The ability to work effectively under pressure in a fast paced time sensitive environment with shifting priorities and multiple deadlines
  • Strong people skills for coaching and feedback
  • Presentation skills
  • Ability to understand implications of work and make recommendations for solutions
  • Ability to define project scope statement of work work breakdown schedule sub tasks and required resources on new Technical Support department projects
  • Must be able to communicate verbally and in writing and to receive and understand verbal and written instructions in English
  • Able to work effectively both independently and in a collaborative team environment
  • Certified in EEG IOM EPEMG or PSG preferred
  • Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America
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