Manager, Technical Support Engineering
About The Position
L3Harris Technologies is seeking a highly motivated and innovative Manager of Technical Support. This position is a Service Center leadership role, and the individual will be responsible for overall program management, technical support, and is accountable for program execution, customer satisfaction, and financial performance of the WESCAM USA Service Center business with primary onsite locations in Rochester, New York and Loveland, Colorado. This position will have a direct interface with customers, suppliers, and stakeholder leadership. This role includes responsibility for guiding L3Harris employees in their work and influencing them to deliver their best and to act within the L3Harris corporate values.
Requirements
- Bachelor’s Degree and minimum 9 years prior related experience. Graduate Degree with a minimum of 7 years of prior related experience. In lieu of a degree, minimum of 13 years of prior related experience.
- Active Secret level, US government security clearance
Nice To Haves
- Experience managing programs within a DOD or Aerospace environment
- Experience with systems integration, software, optical, and electro-mechanical systems.
- Solid technical background and strong financial management skills.
- Experience leading teams and working with other teams, business units, and customers.
- Advanced business knowledge, general management and leadership capability to lead business areas or functional teams.
- Broad experience across multiple related professional disciplines within the organization, combining theory, past practical experience and the organization’s business practices.
- Experience with customer and stakeholder communication.
- Strong organizational and interpersonal skills.
- Excellent oral, written, negotiation, and presentation skills.
- Previous experience managing government contracts.
- Previous EO/IR experience highly desired.
- PMP or equivalent highly desired.
- Active Secret Clearance, with eligibility for higher level is desired.
Responsibilities
- Manage a portfolio of complex technical support and depot-level repair programs at two service center locations.
- Leadership responsibility for managing several direct reports and departments typically consisting of experienced professional technicians, or lower-level supervisors or associate managers.
- Establishes operational plans with measurable contribution to function or business area results.
- Communicates within and outside of organization to explain and influence changes to policies, practices, or approaches.
- Makes significant improvements in processes, systems, or products.
- Requires ability to communicate with leadership regarding matters of importance to the function or business area. May conduct briefings with senior leaders.
- Ensure customer satisfaction, maintain customer communication, and provide overall management of the customer relationship
- Manage the cost, schedule, and technical performance requirements of programs through all phases from inception to completion
- Ensure that all resources such as repair technicians, logistics, manpower, production, and facilities are available to support the program
- Direct the work of employees assigned to the program from technical, manufacturing, and logistics areas
- Solve complex problems with significant business impact
- Interact internally with management and customers on significant business matters
- Develop, manage, track, and report financial forecasts
- Understand customer procurement processes and government funding approval
- Make effective decisions regarding the profitability and achievability of pursuits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
