Manager, Technical Support - Developer Platform

Connect, protect, and build everywhere•San Francisco, CA

About The Position

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: Singapore, Sydney, Kuala Lumpur About the Department The Cloudflare Technical Support organization is the front line for our customers and developers, solving complex technical problems and answering questions across email, chat, phone, and other channels. We support everyone from individual developers building their first application to large enterprises running mission-critical workloads at global scale. The Developer Platform Support team is a newly formed, specialized function focused on supporting Cloudflare’s developer-facing products and platforms. This team partners closely with Engineering and Product to help developers build, deploy, and operate applications successfully, while also acting as a critical feedback loop to improve platform reliability, usability, and developer experience. About the Role As Manager, Technical Support – Developer Platform, you will build, lead, and scale a team of highly technical Support Engineers who support Cloudflare’s developer ecosystem. This is a hands-on leadership role requiring strong technical depth, operational rigor, and the ability to operate in ambiguity as the team, scope, and processes are being established. You will balance people leadership, operational excellence, and technical credibility, while shaping how developer-focused support is delivered across a global, follow-the-sun model.

Requirements

5+ years of experience in technical support, operations, or engineering-adjacent roles within a SaaS, PaaS, or cloud environment.
3+ years of people management experience leading technical teams in a global or multi-regional setup.
Strong technical foundation, including experience with:
Web application development, ideally full-stack using modern JavaScript frameworks (React, Vue, Node.js, etc).
APIs, SDKs, authentication, and developer tooling
Internet technologies (HTTP/S, DNS, TLS, networking fundamentals)
Familiarity with the major cloud providers (AWS, GCP, Azure) and common cloud services.
Strong understanding of developer workflows and related tools (including version control, CI/CD, package managers).
Comfort working with logs, diagnostics and troubleshooting tools.
Experience operating in a 24x7 support environment and managing escalations.
Strong written and verbal communication skills; able to explain complex concepts clearly and concisely.
A data-driven mindset with experience using metrics to guide decisions and improvements.
Passion for building teams, developing people, and creating scalable support models.

Nice To Haves

Prior experience supporting developer platforms, serverless, or application runtime environments.
Experience working closely with Engineering teams in fast-moving or ambiguous environments.
Experience building or deploying applications on Cloudflare Workers.
Understanding of distributed systems and serverless architecture.
Familiarity with relational and non-relational databases.
Experience in start-up or hyper-growth environments.
Fluency in Mandarin, Korean, or Japanese.