Manager, Technical Success (API)

Anthropic • San Francisco, CA

109d • $270,000 - $270,000

About The Position

As a Manager of Technical Success at Anthropic, you'll be a critical front-line leader managing a team of 5-8 Technical Success Managers who help our customers harness the full potential of our API solutions. You'll directly coach and develop a high-performing team focused on driving customer adoption, optimization, and growth while maintaining hands-on involvement with strategic customer engagements. As a leader with deep technical expertise, you'll play a key role in building out our Technical Success function, developing playbooks, and establishing best practices that will scale as we grow.

Requirements

• 7+ years of experience in technical customer-facing roles, with 3+ years managing customer success or technical teams
• Track record of building and managing technical success teams at enterprise software or AI/ML companies
• Hands-on technical experience with API technologies and complex AI/ML concepts, including understanding of LLMs, prompt engineering, and production AI deployments
• Proven ability to influence product direction through structured customer feedback and data-driven insights
• Experience owning customer relationships and driving business outcomes at strategic accounts
• Strong executive presence and ability to represent Anthropic with customer technical and business leaders
• Strategic mindset with the ability to balance customer success with business objectives
• Experience building team processes, playbooks, operational frameworks, and using data to drive team and customer outcomes
• Proven ability to develop team members and build high-performing organizations
• Passion for responsible AI development and deployment

Responsibilities

• Build and lead a high-performing Technical Success team supporting Anthropic's most strategic customers, ensuring deep understanding of our technology and its transformative applications
• Drive team growth through strategic hiring, coaching, and development while building a strong customer-centric culture
• Provide hands-on technical coaching to TSMs on AI/ML concepts, API integration patterns, and implementation best practices
• Own and improve team-level metrics including customer health, retention, expansion, and satisfaction across our customer base
• Build and refine processes to monitor customer health, identify risks early, and drive mitigation strategies
• Partner with the Head of Customer Success to develop scalable methodologies and playbooks for the broader organization
• Serve as an escalation point for technical issues and complex customer situations within your team's portfolio
• Collaborate with product and engineering teams to represent customer needs and drive product improvements that enable customer success
• Support cross-functional initiatives with Sales, Product, and Engineering teams to improve customer outcomes and platform adoption

Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space in which to collaborate with colleagues

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree