Manager, Technical Strategy and Success (Remote)

Tealium

134d • $110,000 - $140,000

About The Position

Tealium is seeking a Manager of Technical Strategy and Success to manage and elevate our Technical Strategist CSM team. This is not a traditional Customer Success Manager role, our team is evolving into true technical strategists who work shoulder-to-shoulder with customers to maximize value from Tealium’s Customer Data Platform (CDP) and ecosystem. We need a leader with both the technical depth and strategic vision to guide customers, inspire the team, and drive adoption of emerging capabilities such as AI-driven efficiencies across data, activation, and personalization. This leader will also carry responsibility for gross and net retention across their team’s portfolio and will partner closely with Sales to drive growth. You’ll be at the forefront of shaping how enterprise organizations leverage data and AI to drive customer experience transformation. Leading a team of technical and strategic CSMs, you’ll play a pivotal role in ensuring customers not only adopt Tealium but also unlock the full business potential of their Tealium investments.

Requirements

• 10+ years of experience in Customer Success, Solution Consulting, or Technical Strategy within the SaaS industry, with a strong preference for expertise in CDP, martech, or data platforms.
• 3–5 years of proven leadership experience, managing and developing high-performing teams.
• Proven expertise in the customer data space, with the ability to articulate both business outcomes and technical architectures.
• Demonstrated success leading and scaling technical customer-facing teams and driving teams and customer engagements towards measurable outcomes and value generated.
• Strong grasp of AI applications for customer data, marketing efficiency, and personalization.
• Ability to operate at both executive-level strategy and technical solutioning detail.
• Excellent communication, storytelling, and executive presence.

Responsibilities

• Lead and mentor a team of Technical Strategist CSMs, ensuring they deliver both measurable business outcomes and deep technical guidance.
• Serve as a Consultative, Trusted Advisor and thought partner to customers, with the ability to dive deep into their use cases, architectures, and data strategies.
• Drive customer adoption of Tealium’s solution, ensuring maximum value realization and alignment to business objectives.
• Champion the integration of AI-driven efficiencies and automation into customer success engagements.
• Partner closely with Sales on renewals, expansions, and executive-level account strategy, ensuring seamless collaboration across the customer lifecycle.
• Partner cross-functionally with Product, Sales, and Solutions Consulting to bring customer feedback into Tealium’s roadmap and influence innovation.
• Establish repeatable playbooks for customer engagement that balance strategic advisory with technical execution support.
• Act as a subject matter expert in the customer data space, educating both customers and internal teams on best practices, industry trends, and innovation opportunities.
• Roll up sleeves alongside your team to troubleshoot customer challenges, architect solutions, and model 'lead from the front' engagement.
• Provide technical guidance and thought leadership, ensuring the team deeply understands Tealium’s platform architecture, integrations, and data flows.

Benefits

• Employees are eligible to receive an annual bonus and stock options.
• Employees and their families are eligible for medical, dental, vision, life, and disability insurance.
• Employees have the option to enroll in our 401k plan and are eligible to receive contributions for company matching.
• Employees are eligible for flexible paid time-off and extended paid parental leave.
• We offer 11 paid holidays annually.
• We offer 15 hours of paid work time for volunteer activities and programs.
• Sick leave accrual varies based on employee classification and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager