Manager, Technical Solutions Manager

CoreWeave • Sunnyvale, CA

126d • $165,000 - $242,000

About The Position

CoreWeave is the AI Hyperscaler™, delivering a cloud platform of cutting edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient and resilient solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024. As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If you’re someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, CoreWeave is the place for you. Join us, and be part of a team solving some of the most exciting challenges in the industry. CoreWeave powers the creation and delivery of the intelligence that drives innovation.

Requirements

• B.S. in Computer Science or a related technical discipline, or equivalent experience with an advanced degree in a related field is preferred.
• 5 or more years of experience in software engineering, systems engineering, hardware engineering, solutions architecture, customer support, technical program management, product management, or delivery management with a minimum of 5 years in a leadership role within a high-growth environment.
• Deep understanding of the cloud infrastructure landscape, ideally with an understanding of the fundamentals of Kubernetes, GPU compute, AI/ML, and high-performance computing.
• Successfully organized and coordinated the efforts of multiple teams to deliver long-running, complex projects with visibility to senior stakeholders.
• Exceptional leadership skills with the ability to influence and engage stakeholders at all levels. Excellent verbal and written communication skills, with a strong capacity to clearly present complex technical information.
• Excited about making a mark on the lives and products of a fast-paced, dynamic organization experiencing hypergrowth.

Nice To Haves

• You love to build teams from the ground up
• You’re curious about new technology in the AI space
• You’re an expert in managing conflict and achieving mutually beneficial technical outcomes.

Responsibilities

• Lead TSM function within CoreWeave: Build, hire, and lead a team of Technical Solutions Managers (TSMs), focusing on hiring top talent and fostering their growth to ensure they excel as the primary technical advocates for CoreWeave’s most strategic customers.
• Collaborate across functions: Work closely with leaders in Solutions Architecture, Support, Sales, and Product Engineering to elevate and enhance the CoreWeave customer experience.
• Customer Engagement: Directly engage and collaborate with key customers to understand their AI workloads, pain points, and future requirements to continuously improve our service offerings.
• Process optimization: The TSM function plays a critical role in ensuring CoreWeave's success by: 1) Owning the technical relationship with strategic customers, 2) Defining and translating customer requirements into actionable solutions, 3) Driving end-to-end program execution, 4) Collaborating with capacity management, data center operations, and fleet operations across key strategic customers. 5) Influencing product strategy and working with engineering to design and implement technical solutions that align with customer needs, 6) Proactively identifying and mitigating risks, 7) Measuring and driving customer success to exceed expectations.

Benefits

• Medical, dental, and vision insurance - 100% paid for by CoreWeave
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Ability to Participate in Employee Stock Purchase Program (ESPP)
• Mental Wellness Benefits through Spring Health
• Family-Forming support provided by Carrot
• Paid Parental Leave
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree